how to fix my Toyota Highlander Third Generation (2014-2019) if the rear view camera is not working

Toyota Highlander Third Generation (2014-2019)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

3 min read

494 words

Problem Statement

Learn how to diagnose and fix the rear view camera issue in a 2014-2019 Toyota Highlander. Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to prevent shock or short circuits.

Symptoms

•Rear view camera display remains blank or shows a black screen
•"Check Surroundings" or similar warning message appears on the display
•Camera intermittently works or turns on only under certain conditions
•No image or distorted image when the vehicle is in reverse
•Related infotainment system glitches or errors

Diagnostic Steps

1
Check for any messages or error codes on the infotainment system.
2
Inspect the rear view camera lens for dirt, damage, or obstructions.
3
Verify the camera connection at the rear of the vehicle for loose or damaged wires.
4
Test the vehicle’s reverse lights to ensure they are functioning.
5
Use an OBD-II scanner to check for any related fault codes.
6
Inspect the display unit for any software updates or issues.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Socket set
•Trim removal tools
•Multimeter

Parts Required

•Rear view camera (if replacement is necessary)
•Wiring harness (if damaged)

Related Faults

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Symptoms

•Rear view camera display remains blank or shows a black screen

•"Check Surroundings" or similar warning message appears on the display

•Camera intermittently works or turns on only under certain conditions

•No image or distorted image when the vehicle is in reverse

•Related infotainment system glitches or errors

Diagnostic Steps

1
Check for any messages or error codes on the infotainment system.
2
Inspect the rear view camera lens for dirt, damage, or obstructions.
3
Verify the camera connection at the rear of the vehicle for loose or damaged wires.
4
Test the vehicle’s reverse lights to ensure they are functioning.
5
Use an OBD-II scanner to check for any related fault codes.
6
Inspect the display unit for any software updates or issues.

Solution

1. Preparation

Gather necessary tools and parts.
Disconnect the negative terminal of the battery to ensure safety.
Tools Required: Socket set, trim removal tools, multimeter.

2. Inspect and Clean Camera

Remove any dirt or obstructions from the camera lens using a soft cloth.
If the camera is damaged, proceed to replace it.

3. Check Connections

Remove the rear trim panel to access the camera wiring.
- Carefully use trim removal tools to avoid damaging the panel.
Inspect the camera connector for corrosion or damage.
Ensure the connections are secure; reconnect if necessary.

4. Test Camera Power Supply

Use a multimeter to check for power at the camera connector.
- Verify that the camera receives the correct voltage when the vehicle is in reverse.
If no power is detected, trace the wiring back to the fuse box.

5. Replace Camera (if necessary)

Disconnect the faulty camera from its connector.
Remove the screws or clips securing the camera in place and remove the camera.
Install the new camera by reversing the removal steps.
Reconnect the camera connector securely.