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Home/Cars/Tesla/Model Y/Current (2020-present)/how to fix Tesla Model Y Current (2020-present) navigation not working

how to fix Tesla Model Y Current (2020-present) navigation not working

Tesla Model Y Current (2020-present)

Severity: mediumDifficulty: medium1-2 hours
3 min read
464 words

Problem Statement

Learn how to diagnose and fix navigation issues in Tesla Model Y (2020-present). Step-by-step guide with symptoms, diagnostic steps, and solutions.

Component
Electrical
Repair Time
1-2 hours

Safety Warnings

  • ⚠Ensure the vehicle is stationary and parked safely before performing any troubleshooting steps.

Symptoms

  • •Navigation screen is blank or unresponsive
  • •Maps fail to load or show outdated information
  • •GPS signal is weak or lost
  • •Voice commands for navigation are not recognized
  • •Route recalculating takes excessively long or fails

Diagnostic Steps

  1. 1Check for software updates via the vehicle settings menu.
  2. 2Restart the infotainment system using the steering wheel buttons (hold both scroll wheels).
  3. 3Verify GPS signal strength by checking the location status on the navigation screen.
  4. 4Inspect network connectivity settings for Wi-Fi or LTE connections.
  5. 5Run a diagnostic report through the Tesla app to check for any error codes related to the navigation system.

Solution

Solution

1. Preparation

  • Ensure the vehicle is parked in a safe area.
  • Connect the vehicle to Wi-Fi for potential updates.
  • Gather necessary tools: smartphone with Tesla app, laptop for diagnostics.

2. Update Software

  • Navigate to 'Software' in the vehicle settings.
  • If an update is available, follow the prompts to download and install the update.
  • Wait for the vehicle to restart after the update completes.

3. Reset Infotainment System

  • Press and hold both scroll wheels on the steering wheel until the touchscreen resets (approximately 10 seconds).
  • Wait for the system to reboot completely, which may take a few minutes.

4. Check GPS and Network Settings

  • Go to 'Settings' > 'Navigation' > 'Location Services' and ensure it's enabled.
  • Verify the vehicle is connected to Wi-Fi or has a strong LTE signal.
  • If necessary, toggle the connection off and back on.

5. Diagnostic Report

  • Open the Tesla app and navigate to 'Service'.
  • Select 'Diagnostics' and run a report.
  • Review any error codes that may indicate specific issues with the navigation system.

6. Contact Tesla Support

  • If the issue persists, contact Tesla support with the diagnostic report for further assistance.
  • They may recommend a service appointment if hardware issues are suspected.

Verification

After completing the repair, verify that the issue has been resolved:

  • Test the affected component to ensure it functions correctly
  • Check for any error codes or warning lights
  • Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • Smartphone with Tesla app
  • Laptop for diagnostics

Parts Required

  • None required for this procedure.

Additional Information

Component

Electrical

Repair Time

1-2 hours

Difficulty

medium

Severity

medium

Tools

2 items

Parts

1 items

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