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How can I fix the “Sentry Mode” not recording events in my Model Y? - Tesla Model Y
Home/Cars/Tesla/Model Y/Current (2020-present)/How can I fix the “Sentry Mode” not recording events in my Model Y?

How can I fix the “Sentry Mode” not recording events in my Model Y?

Tesla Model Y Current (2020-present)

Error Codes
medium
Difficulty
medium
Severity
Navigation
ProblemSymptomsDiagnosisSolution
ProblemSymptomsDiagnosisSolution
4 min read
656 words

Problem Statement

Learn how to troubleshoot and fix the Sentry Mode feature in your Tesla Model Y that is not recording events.

Affected Component
Sentry Mode

Symptoms

  • •Sentry Mode activates but does not record video footage.
  • •Sentry Mode indicator shows as active, but no saved clips are found.
  • •Red dot on the camera icon may not illuminate while events happen.

Diagnostic Steps

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

  • ✓Test the affected component to ensure it functions correctly
  • ✓Check for any error codes or warning lights
  • ✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • •USB Flash Drive
  • •Computer
  • •Screwdriver (optional)

Additional Information

Affected Component
Sentry Mode
Difficulty
medium
Severity
medium
Tools Required
3 items

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Fixing “Sentry Mode” Not Recording Events in Tesla Model Y

The “Sentry Mode” feature in the Tesla Model Y is designed to provide an additional level of security by recording video footage when an event occurs, such as someone approaching your vehicle or when it detects a potential threat. If Sentry Mode is not recording events, it can be due to several reasons. Below is a detailed guide on diagnosing and fixing this issue.

Tools Required
  • USB Flash Drive: At least 32GB, formatted to FAT32 or exFAT.
  • Computer: To prepare and check the USB drive.
  • Screwdriver (optional): If you need to access the USB drive in the glove compartment.

Step-by-Step Repair Instructions

Step 1: Check the USB Flash Drive

  1. Remove the USB Drive:

    • Locate the USB drive used for Sentry Mode (usually in the glove box or center console).

  2. Inspect the Drive:

    • Check for physical damage or wear on the USB connector.

  3. Format the Drive:

    • Connect the USB drive to a computer.
    • Backup any important files.
    • Format the drive to FAT32 or exFAT:
      • On Windows: Right-click on the drive > Format > Select FAT32/exFAT > Start.
      • On macOS: Open Disk Utility > Select the USB drive > Erase > Format to MS-DOS (FAT) or exFAT.

  4. Create the Required Folder Structure:

    • Create a folder named TeslaCam on the root of the USB drive.

  5. Safely Eject the Drive:

    • Once formatting is complete, safely eject the USB drive from the computer.
Step 2: Reinsert USB and Enable Sentry Mode

  1. Reinsert the USB Drive:

    • Place the drive back into the designated USB port in the vehicle.

  2. Enable Sentry Mode:

    • Go to the Controls > Safety & Security > Sentry Mode and ensure it is turned on.

  3. Verify Sentry Mode Activation:

    • Make sure the Sentry Mode indicator is showing active on the screen.
Step 3: Test Sentry Mode

  1. Perform a Controlled Test:

    • Leave the vehicle and approach it to trigger Sentry Mode.
    • Wait for the vehicle to record (you should see the red dot on the camera icon).

  2. Check Recorded Events:

    • After testing, return to your vehicle and check the USB drive for recorded clips:
      • Access the dashcam viewer in the car and check the recorded footage.
Step 4: Software Updates
  1. Check for Software Updates:
    • Go to Controls > Software and check if any updates are available.
    • If so, follow the prompts to update the vehicle’s software.
Step 5: Power Cycle the Vehicle
  1. Restart the Tesla:
    • Press and hold both scroll wheels on the steering wheel until the screen goes black and the Tesla logo appears.
    • Wait for the vehicle to reboot completely.

Conclusion

If Sentry Mode still does not record events after following these steps, it may be necessary to contact Tesla Service for further diagnostics, as there could be a hardware issue with the cameras or the vehicle's software that requires professional assistance. Always ensure your vehicle is updated and that all components are functioning correctly.