my Tesla Model S Original (2012-2020) won’t unlock with the app what should I try

Tesla Model S Plaid/Refresh (2021-present)

Error Codes

30 minutes to 1 hour

Time

medium

Difficulty

medium

Severity

3 min read

488 words

Problem Statement

Learn how to troubleshoot unlocking issues with your Tesla Model S using the mobile app. Step-by-step guide to diagnose and resolve connectivity problems.

Affected Component

Electrical

Estimated Time

30 minutes to 1 hour

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is in a safe location while troubleshooting and avoid traffic areas.

Symptoms

•Mobile app shows failure to communicate with the vehicle
•Vehicle remains locked despite app attempts
•Bluetooth connection may be unresponsive
•Notifications of app connection errors
•Inability to unlock the vehicle using key fob or mobile app

Diagnostic Steps

1
Verify Bluetooth settings on your smartphone are enabled and the app has permissions.
2
Restart the Tesla mobile app and attempt to unlock again.
3
Check for any available app updates in your smartphone's app store.
4
Ensure the vehicle is within a reasonable range (approximately 30 feet) of the smartphone.
5
Inspect the vehicle’s battery status; a low battery may affect connectivity.
6
Restart the vehicle by pressing the brake pedal and holding down the two scroll wheels on the steering wheel until the screen reboots.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Smartphone with Tesla app installed

Parts Required

•Key fob battery (if required)

Related Faults

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Diagnostic Steps

1
Verify Bluetooth settings on your smartphone are enabled and the app has permissions.
2
Restart the Tesla mobile app and attempt to unlock again.
3
Check for any available app updates in your smartphone's app store.
4
Ensure the vehicle is within a reasonable range (approximately 30 feet) of the smartphone.
5
Inspect the vehicle’s battery status; a low battery may affect connectivity.
6
Restart the vehicle by pressing the brake pedal and holding down the two scroll wheels on the steering wheel until the screen reboots.

Solution

1. Preparation

Ensure your smartphone is charged and has a stable internet connection.
Have your Tesla account credentials ready in case you need to log into the app again.

2. Reset Mobile App Connection

Step 1: Log out of the Tesla mobile app.
- Open the app, go to settings, and select "Log Out."
Step 2: Force close the app.
- On iOS: Swipe up from the bottom of the screen and swipe the app off the screen.
- On Android: Access the recent apps menu and swipe the app off.
Step 3: Reboot your smartphone.
- Power off and turn it back on to clear any temporary glitches.
Step 4: Re-download the Tesla mobile app if issues persist.

3. Check Vehicle Settings

Step 1: Access the vehicle settings through the touchscreen.
Step 2: Navigate to “Controls” > “Safety & Security.”
Step 3: Ensure that “Mobile Access” is enabled.

4. Key Fob and Alternative Unlocking

Step 1: Use the key fob to unlock the vehicle. If it does not work, replace the key fob battery.
Step 2: If the key fob is unresponsive, try using the physical key card (if available) to unlock the driver’s side door.