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my Tesla Model S Original (2012-2020) won’t turn off what should I do - Tesla Model S
Home/Cars/Tesla/Model S/Plaid/Refresh (2021-present)/my Tesla Model S Original (2012-2020) won’t turn off what should I do

my Tesla Model S Original (2012-2020) won’t turn off what should I do

Tesla Model S Plaid/Refresh (2021-present)

Error Codes
1-2 hours
Time
medium
Difficulty
medium
Severity
Navigation
ProblemSymptomsDiagnosisSolution
ProblemSymptomsDiagnosisSolution
3 min read
529 words

Problem Statement

Learn how to diagnose and fix the issue of your Tesla Model S not turning off. Step-by-step guide with diagnostic procedures and repair instructions.

Affected Component
Electrical
Estimated Time
1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

  • •Always wear safety gloves when working on electrical components.
  • •Ensure the vehicle is in a safe position before working on it.

Symptoms

  • •Vehicle remains powered on despite attempting to turn it off
  • •Touchscreen interface remains active
  • •Warning lights may remain illuminated on the dashboard
  • •Accessory features (like lights, radio) may stay operational
  • •Unable to lock the vehicle remotely

Diagnostic Steps

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

  • ✓Test the affected component to ensure it functions correctly
  • ✓Check for any error codes or warning lights
  • ✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • •Socket wrench set
  • •Safety gloves
  • •Tesla mobile app

Parts Required

  • •None required unless the 12V battery is found to be faulty.

Additional Information

Affected Component
Electrical
Estimated Time
1-2 hours
Difficulty
medium
Severity
medium
Tools Required
3 items
Parts Required
1 item

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Solution
1. Preparation
  • Gather the necessary tools and parts.
  • Ensure the vehicle is in a safe location with sufficient charge remaining.
  • Have the Tesla mobile app or key fob ready for remote operations.
2. Check "Park" Mode
  • Ensure the vehicle is in "Park" by pressing the brake and shifting the gear selector to "P".
  • Verify the gear indicator shows "P" on the display.
3. Touchscreen Power Off
  • On the touchscreen, tap "Controls".
  • Select “Safety & Security”.
  • Tap the “Power Off” option and wait for the car to power down completely.
4. Disconnect and Reconnect the 12V Battery
  • Tools Required: Socket wrench set, safety gloves.
  • Sub-steps:
    1. Open the front trunk and locate the 12V battery.
    2. Disconnect the negative terminal first, followed by the positive terminal.
    3. Wait for at least 5 minutes to allow the systems to reset.
    4. Reconnect the positive terminal first, followed by the negative terminal.
    5. Close the front trunk and check if the vehicle powers off.
5. Software Update Check
  • Use the touchscreen to navigate to “Software”.
  • Check if any updates are available and follow prompts to install them.
6. Remote Power Down
  • Open the Tesla mobile app on your smartphone.
  • Go to ‘Controls’ and select ‘Power Off’ to attempt powering the vehicle off remotely.