my Tesla Model S Original (2012-2020) won’t connect to Wi-Fi what should I try

Tesla Model S Plaid/Refresh (2021-present)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

3 min read

472 words

Problem Statement

Learn how to troubleshoot Wi-Fi connection issues in your Tesla Model S (2012-2020). Step-by-step guide to restore connectivity and access features.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is parked safely and not in a location that could obstruct traffic while performing these steps.

Symptoms

•Wi-Fi icon not displaying on the touchscreen
•"Unable to connect to Wi-Fi network" message
•Slow or disrupted internet connection
•Inability to access streaming services
•Software update notifications not appearing

Diagnostic Steps

1
Check if the Wi-Fi network is functioning correctly by connecting another device.
2
Restart the Tesla Model S by holding down both scroll wheels on the steering wheel until the screen resets.
3
Ensure the Wi-Fi password entered in the vehicle is correct.
4
Check for any software updates available for the vehicle that may affect connectivity.
5
Move the vehicle closer to the Wi-Fi router to rule out signal strength issues.
6
Inspect the vehicle's Wi-Fi settings to ensure the Wi-Fi is enabled.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•None specifically required; just access to the vehicle's touchscreen.

Parts Required

•None needed unless hardware issues are identified.

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Diagnostic Steps

1
Check if the Wi-Fi network is functioning correctly by connecting another device.
2
Restart the Tesla Model S by holding down both scroll wheels on the steering wheel until the screen resets.
3
Ensure the Wi-Fi password entered in the vehicle is correct.
4
Check for any software updates available for the vehicle that may affect connectivity.
5
Move the vehicle closer to the Wi-Fi router to rule out signal strength issues.
6
Inspect the vehicle's Wi-Fi settings to ensure the Wi-Fi is enabled.

Solution

1. Preparation

Ensure that the vehicle is parked in a safe, flat area.
Have your Wi-Fi network name (SSID) and password ready.

2. Restart the Wi-Fi Connection

Navigate to the "Controls" menu on the touchscreen.
Select "Wi-Fi" and toggle the Wi-Fi off and then back on.
Wait for a few moments and check if the vehicle detects available networks.

3. Reconnect to the Network

Go to the "Wi-Fi" settings in the "Controls" menu.
Select your home Wi-Fi network from the list of available networks.
Enter the correct password when prompted and tap "Connect."

4. Software Update Check

Navigate to "Software" in the "Controls" menu.
Check for any available updates and initiate the update if applicable.
Follow the on-screen prompts to complete the update process.

5. Reset Network Settings (if necessary)

If the issue persists, go to "Settings" > "Reset" > "Reset Network Settings."
Confirm the action and wait for the vehicle to reset its network settings.
Reconnect to the Wi-Fi network following the steps in "Reconnect to the Network."