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my Tesla Model S Original (2012-2020) screen goes black what should I do - Tesla Model S
Home/Cars/Tesla/Model S/Plaid/Refresh (2021-present)/my Tesla Model S Original (2012-2020) screen goes black what should I do

my Tesla Model S Original (2012-2020) screen goes black what should I do

Tesla Model S Plaid/Refresh (2021-present)

Error Codes
1-3 hours
Time
medium
Difficulty
medium
Severity
Navigation
ProblemSymptomsDiagnosisSolution
ProblemSymptomsDiagnosisSolution
3 min read
477 words

Problem Statement

Learn how to diagnose and fix the black screen issue on Tesla Model S (2012-2020). Step-by-step guide with diagnostic procedures and repair instructions.

Affected Component
Electrical
Estimated Time
1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

  • •Disconnect the 12V battery before working on electrical components.
  • •Allow the vehicle to cool before performing any repairs.

Symptoms

  • •Touchscreen display goes black intermittently
  • •Unable to access navigation, media, or vehicle settings
  • •Occasional flickering before going black
  • •Error messages related to software or display may appear
  • •Vehicle functions may become limited or disabled when screen is black

Diagnostic Steps

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

  • ✓Test the affected component to ensure it functions correctly
  • ✓Check for any error codes or warning lights
  • ✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • •Multimeter
  • •Socket set
  • •Torx screwdriver set
  • •Trim removal tools

Parts Required

  • •12V battery (if replacement is necessary)

Additional Information

Affected Component
Electrical
Estimated Time
1-3 hours
Difficulty
medium
Severity
medium
Tools Required
4 items
Parts Required
1 item

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Solution
1. Preparation
  • Ensure the vehicle is in a safe location and turned off.
  • Disconnect the 12V battery to prevent electrical shocks or shorts.
  • Gather necessary tools.
2. Soft Reset
  • Hold down both scroll wheels on the steering wheel for 10 seconds.
  • Wait for the touchscreen to reboot and check if the issue persists.
3. Inspect and Replace the 12V Battery (if necessary)
  • Tools Required: Socket set, multimeter
  • Sub-steps:
    • Remove the frunk liner to access the 12V battery.
    • Disconnect the negative (-) terminal first followed by the positive (+) terminal.
    • Use the multimeter to check the battery voltage; if below 12.4V, consider replacing.
    • Install a new 12V battery if needed, reversing the disconnection order.
    • Reinstall the frunk liner.
4. Inspect Touchscreen Connections
  • Tools Required: Torx screwdrivers, trim removal tools
  • Sub-steps:
    • Carefully remove the trim surrounding the touchscreen.
    • Unscrew any securing screws and gently pull the touchscreen forward.
    • Inspect all wiring connections to ensure they are secure and not damaged.
    • Reassemble the touchscreen and trim once verified.
5. Software Update
  • After repairs, check for software updates in the vehicle's settings.
  • Install any available updates to ensure the system is running the latest version.