how to reset the infotainment system on my Tesla Model S Original (2012-2020)

Tesla Model S Plaid/Refresh (2021-present)

Error Codes

5-10 minutes

Time

easy

Difficulty

medium

Severity

2 min read

387 words

Problem Statement

Learn how to reset the unresponsive infotainment system on your Tesla Model S (2012-2020). Step-by-step guide for troubleshooting and restoring functionality.

Affected Component

Electrical

Estimated Time

5-10 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is in 'Park' mode before performing resets to avoid accidental movement.

Symptoms

•Infotainment screen is frozen or unresponsive
•Navigation not functioning properly
•Audio system issues (e.g., no sound or intermittent sound)
•Difficulty connecting to Bluetooth devices
•Apps not loading or crashing

Diagnostic Steps

1
Check if the vehicle is in 'Park' mode, as some functions may be limited while in motion.
2
Ensure that the vehicle's software is up to date by checking the settings menu.
3
Verify if other vehicle functions (e.g., climate control, lights) are operational to rule out a broader electrical issue.

Solution

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•None required for the reset process.

Parts Required

•None required for the reset process.

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Solution

1. Soft Reset of the Infotainment System

Locate the Buttons: Identify the two scroll wheels located on the steering wheel.
Perform the Reset: Press and hold both scroll wheels simultaneously for about 10 seconds until the Tesla logo appears on the screen.
Release the Buttons: Once the logo appears, release the scroll wheels. The system will reboot.

2. Hard Reset (if Soft Reset does not resolve the issue)

Power Off the Vehicle:
- Go to the "Controls" menu on the screen.
- Select "Safety & Security" and then "Power Off".
Wait for the System to Shut Down: Remain seated and do not touch any controls for at least 2-3 minutes.
Restart the Vehicle:
- After the wait, press the brake pedal to power the vehicle back on.
- Wait for the infotainment system to fully restart.