how to fix my Tesla Model S Original (2012-2020) that won't connect to Wi-Fi

Tesla Model S Plaid/Refresh (2021-present)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

3 min read

427 words

Problem Statement

Learn how to troubleshoot and fix Wi-Fi connectivity issues in Tesla Model S (2012-2020). Step-by-step guide for effective solutions.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is safely parked and powered on while performing these steps.

Symptoms

•Wi-Fi network not detected
•Unable to connect to previously saved Wi-Fi networks
•Error message indicating connection failure
•Slow internet performance when connected
•Loss of features reliant on Wi-Fi, such as software updates

Diagnostic Steps

1
Verify if other devices can connect to the same Wi-Fi network.
2
Check if the Wi-Fi network is operational and within range.
3
Restart the Tesla Model S by performing a soft reset of the touchscreen.
4
Access the Wi-Fi settings on the vehicle to check for available networks.
5
Perform a factory reset of the vehicle’s infotainment system if necessary.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•None specifically required for this process.

Parts Required

•None specifically required for this process.

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Diagnostic Steps

1
Verify if other devices can connect to the same Wi-Fi network.
2
Check if the Wi-Fi network is operational and within range.
3
Restart the Tesla Model S by performing a soft reset of the touchscreen.
4
Access the Wi-Fi settings on the vehicle to check for available networks.
5
Perform a factory reset of the vehicle’s infotainment system if necessary.

Solution

1. Preparation

Ensure the vehicle is parked safely and turned on.
Have the vehicle's key fob or phone app ready for access.

2. Restart the Infotainment System

Hold down both scroll wheels on the steering wheel until the screen goes black.
Wait for the Tesla logo to appear and release the scroll wheels.
Allow the system to reboot fully (approximately 1-2 minutes).

3. Check Wi-Fi Settings

Tap on the Wi-Fi icon on the touchscreen to open Wi-Fi settings.
Ensure that Wi-Fi is turned ON.
If the network is not visible, tap on "Forget Network" for any previously saved networks.
Tap "Add Network" and manually enter the Wi-Fi SSID and password if necessary.

4. Factory Reset (if required)

Navigate to "Settings" on the touchscreen.
Tap "Service."
Select "Factory Reset" and confirm the action.
Follow on-screen prompts to complete the reset process. This will erase all saved settings, including Wi-Fi networks.

5. Update Software

After connecting to Wi-Fi, check for any available software updates under "Software" in the settings.
Follow the prompts to complete the update if available.