how can I reset my Tesla Model S Original (2012-2020) after a software update

Tesla Model S Plaid/Refresh (2021-present)

Error Codes

30 minutes to 1 hour

Time

medium

Difficulty

medium

Severity

3 min read

434 words

Problem Statement

Learn how to reset your Tesla Model S (2012-2020) after a software update. Step-by-step guide to resolve issues like unresponsive controls and touchscreen freezes.

Affected Component

Electrical

Estimated Time

30 minutes to 1 hour

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is in 'Park' before performing resets.
•Be cautious when working with the 12V battery; wear gloves and eye protection.

Symptoms

•Vehicle becomes unresponsive to controls
•Touchscreen display freezes or lags
•Features or apps not functioning as expected
•Warning messages displayed on the dashboard
•Loss of connectivity to mobile app or Wi-Fi

Diagnostic Steps

1
Check for any visible error messages on the touchscreen.
2
Ensure the vehicle's battery level is adequate.
3
Verify the availability of a stable internet connection for potential re-sync.
4
Try using the touchscreen to navigate to settings and check for updates.
5
Attempt a soft reset by holding down the two scroll wheels on the steering wheel.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•None required for resets
•10mm socket (for battery disconnection)

Parts Required

•None required for resets.

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Diagnostic Steps

1
Check for any visible error messages on the touchscreen.
2
Ensure the vehicle's battery level is adequate.
3
Verify the availability of a stable internet connection for potential re-sync.
4
Try using the touchscreen to navigate to settings and check for updates.
5
Attempt a soft reset by holding down the two scroll wheels on the steering wheel.

Solution

1. Soft Reset

Sub-steps:
1. Ensure the vehicle is in "Park."
2. Press and hold both scroll wheels on the steering wheel simultaneously.
3. Wait for the touchscreen to turn black and the Tesla logo to appear.
4. Release the scroll wheels once the logo is displayed.

2. Hard Reset (if soft reset does not work)

Sub-steps:
1. Ensure the vehicle is in "Park" and the keys are not in the vehicle.
2. Disconnect the 12V battery for at least 5-10 minutes.
3. Reconnect the 12V battery securely.
4. Wait for the vehicle to reboot fully, indicated by lights on the dashboard.

3. Software Reinstallation (if issues persist)

Sub-steps:
1. Connect the vehicle to a stable Wi-Fi network.
2. Navigate to "Software" in the settings menu.
3. Check for any available software updates.
4. Follow the prompts to reinstall or update the software if necessary.