why does my Tesla Model 3 Highland (2024-present) screen go black while driving

Tesla Model 3 Highland (2024-present)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

3 min read

465 words

Problem Statement

Learn how to diagnose and fix the black screen issue in Tesla Model 3 Highland (2024-present). Step-by-step guide with diagnostic procedures and repair instructions.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the vehicle from AC power and ensure it is in park mode before working on electrical systems.

Symptoms

•Touchscreen display goes completely dark
•No response to touch inputs on the screen
•Occasional flickering before the screen goes black
•Loss of access to navigation and entertainment features
•Warning messages may appear briefly before the screen goes dark

Diagnostic Steps

1
Inspect the touchscreen for physical damage or cracks.
2
Check for any software updates via the vehicle settings menu.
3
Perform a soft reset of the touchscreen by holding down both scroll wheels on the steering wheel until the screen reboots.
4
Scan for any diagnostic trouble codes (DTCs) using Tesla’s service tools.
5
Inspect the vehicle's 12V battery voltage and connections to ensure proper power supply.
6
Verify the vehicle’s firmware version and check for known issues in Tesla forums or service bulletins.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Microfiber cloth

Parts Required

•Replacement 12V battery (if necessary)

Related Faults

Share this solution

Comments

No comments yet

Be the first to share your thoughts

Back to Generation

Diagnostic Steps

1
Inspect the touchscreen for physical damage or cracks.
2
Check for any software updates via the vehicle settings menu.
3
Perform a soft reset of the touchscreen by holding down both scroll wheels on the steering wheel until the screen reboots.
4
Scan for any diagnostic trouble codes (DTCs) using Tesla’s service tools.
5
Inspect the vehicle's 12V battery voltage and connections to ensure proper power supply.
6
Verify the vehicle’s firmware version and check for known issues in Tesla forums or service bulletins.

Solution

1. Preparation

Ensure the vehicle is parked safely and power is off.
Gather necessary tools: OBD-II scanner, multimeter, and a soft cloth for cleaning.

2. Inspect the Touchscreen

Carefully examine the touchscreen for any visible cracks or damage.
Clean the screen using a microfiber cloth to ensure no dirt or debris is affecting performance.

3. Update Software

Navigate to the 'Software' section in the vehicle settings.
Check for available software updates and install them if needed.
Confirm the update has completed successfully, and the system is rebooted.

4. Perform a Soft Reset

Using both scroll wheels on the steering wheel, press and hold until the screen goes black and the Tesla logo appears.
Wait for the system to restart and check if the display functions properly.

5. Inspect 12V Battery

Use a multimeter to check the voltage of the 12V battery; it should be around 12.6 volts when fully charged.
If the voltage is low, inspect battery connections for corrosion or looseness and clean or tighten as necessary.