my Tesla Model 3 Original (2017-2023) has a glitchy touchscreen what can I try

Tesla Model 3 Highland (2024-present)

Error Codes

30 minutes to 1 hour

Time

medium

Difficulty

medium

Severity

3 min read

480 words

Problem Statement

Learn how to troubleshoot and fix a glitchy touchscreen in Tesla Model 3 (2017-2023). Step-by-step guide with diagnostic procedures and solutions.

Affected Component

Electrical

Estimated Time

30 minutes to 1 hour

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is in a safe location and parked before performing any diagnostic or service procedures.

Symptoms

•Unresponsive touchscreen
•Flickering or flashing display
•Delayed response to touch inputs
•Random application openings or closures
•Screen freezing or crashing

Diagnostic Steps

1
Perform a soft reset of the touchscreen by holding down both scroll wheels on the steering wheel until the screen turns off and then back on.
2
Check for software updates by navigating to 'Software' in the vehicle menu and ensuring it is up to date.
3
Inspect the vehicle’s 12V battery voltage using the Tesla app or diagnostics to ensure it is functioning properly.
4
Verify if the issue occurs in different driving modes (Park, Drive, Reverse) to rule out mode-specific glitches.
5
Check for any physical damage to the touchscreen or surrounding components.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•None specifically required for the troubleshooting steps.

Parts Required

•None required unless physical damage is found.

Related Faults

Share this solution

Comments

No comments yet

Be the first to share your thoughts

Back to Generation

Diagnostic Steps

1
Perform a soft reset of the touchscreen by holding down both scroll wheels on the steering wheel until the screen turns off and then back on.
2
Check for software updates by navigating to 'Software' in the vehicle menu and ensuring it is up to date.
3
Inspect the vehicle’s 12V battery voltage using the Tesla app or diagnostics to ensure it is functioning properly.
4
Verify if the issue occurs in different driving modes (Park, Drive, Reverse) to rule out mode-specific glitches.
5
Check for any physical damage to the touchscreen or surrounding components.

Solution

1. Preparation

Gather tools: None required for this step.
Ensure the vehicle is parked with the ignition off.

2. Soft Reset of Touchscreen

Locate the two scroll wheels on the steering wheel.
Press and hold both scroll wheels simultaneously for about 10 seconds until the touchscreen goes black.
Wait for the Tesla logo to appear, indicating the system is rebooting.

3. Update Software

Turn on the vehicle and navigate to the 'Software' tab on the touchscreen.
If an update is available, follow the prompts to download and install it. Ensure the vehicle remains in park and does not go to sleep during the update process.

4. Inspect and Clean Touchscreen

Using a microfiber cloth, gently clean the surface of the touchscreen to remove any smudges or obstructions that might interfere with touch sensitivity.
If there are persistent issues after cleaning, consider checking for any loose connections behind the screen.

5. Contact Tesla Support

If the issues persist after performing the above steps, contact Tesla service support for potential warranty service or repairs.
Document any error codes or specific behaviors to provide detailed information to support personnel.