how to resolve the Tesla Model 3 Original (2017-2023) navigation not working

Tesla Model 3 Highland (2024-present)

Error Codes

30 minutes to 1 hour

Time

medium

Difficulty

medium

Severity

3 min read

410 words

Problem Statement

Learn how to resolve navigation issues in Tesla Model 3 (2017-2023). Step-by-step troubleshooting for GPS and infotainment system problems.

Affected Component

Electrical

Estimated Time

30 minutes to 1 hour

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is stationary and parked safely before performing any system checks or updates.

Symptoms

•Navigation screen remains blank or displays an error message
•GPS signal not acquired
•Unable to enter destinations or search for points of interest
•Map does not update or refresh
•Voice commands for navigation are unresponsive

Diagnostic Steps

1
Check for software updates in the vehicle's settings menu.
2
Restart the infotainment system by holding down both scroll buttons on the steering wheel.
3
Verify if Mobile Data is enabled and connected to the vehicle's network.
4
Inspect GPS antenna for any visible damage or obstructions.
5
Check for any recent changes or installations that may affect the navigation system.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•None specifically required for the above steps, but a smartphone may be needed for updates if Wi-Fi is not available.

Parts Required

•None unless physical damage to the GPS antenna is found.

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Diagnostic Steps

1
Check for software updates in the vehicle's settings menu.
2
Restart the infotainment system by holding down both scroll buttons on the steering wheel.
3
Verify if Mobile Data is enabled and connected to the vehicle's network.
4
Inspect GPS antenna for any visible damage or obstructions.
5
Check for any recent changes or installations that may affect the navigation system.

Solution

1. Preparation

Ensure the vehicle is parked in a safe location.
Confirm the vehicle is connected to Wi-Fi for potential software updates.

2. Update Software

Navigate to "Controls" > "Software" on the touchscreen.
Check for any available updates and install them.

3. Restart Infotainment System

Press and hold both scroll wheels on the steering wheel until the screen goes black.
Release the buttons and wait for the system to reboot.

4. Check Mobile Data Connection

Go to "Controls" > "Software" and ensure Mobile Data is enabled.
If necessary, reconnect to the vehicle's Wi-Fi network.

5. Inspect GPS Antenna

Open the trunk and locate the GPS antenna; it is typically mounted on the rear.
Ensure there are no obstructions covering the antenna and that it is securely connected.