how to reset my Tesla Model 3 Original (2017-2023) infotainment system after a freeze

Tesla Model 3 Highland (2024-present)

10-15 minutes

Time

easy

Difficulty

medium

Severity

2 min read

357 words

Problem Statement

Learn how to reset the frozen infotainment system in your Tesla Model 3 (2017-2023) with this step-by-step troubleshooting guide.

Affected Component

Electrical

Estimated Time

10-15 minutes

Important safety information - read before proceeding

1
Check if the vehicle is in a state where it can be reset (ensure it is powered on)
2
Inspect the touchscreen for any visible damage or signs of malfunction
3
Verify if other vehicle functions (like driving and lights) are operational to rule out a complete system failure

After completing the repair, verify that the issue has been resolved:

To prevent this issue from occurring again:

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Solution

1. Soft Reset

Perform the Soft Reset:
- Press and hold both scroll wheels on the steering wheel simultaneously for about 10 seconds.
- Release the scroll wheels when the Tesla logo appears on the screen.
- Wait for the infotainment system to reboot.

2. Hard Reset (if soft reset fails)

Power Off the Vehicle:
- Tap on 'Controls' > 'Safety & Security'.
- Select 'Power Off' and confirm.
- Wait for at least 2 minutes without interacting with the vehicle.
Power On the Vehicle:
- Press the brake pedal to wake the car and restart the infotainment system.

3. Update Software (if freezing persists)

Check for Software Updates:
- Tap 'Controls' > 'Software'.
- If an update is available, follow the prompts to download and install it.
- Ensure the vehicle is connected to Wi-Fi during this process.