how to fix the Tesla Model 3 Highland (2024-present) screen freezing issue

Solution

1. Software Update

• Sub-steps:
  1. Navigate to the "Software" tab in the vehicle's settings.
  2. Check for any available updates and follow the prompts to install.
• Tools Required: None

2. Soft Reset of Infotainment System

• Sub-steps:
  1. Press and hold both scroll wheels on the steering wheel until the screen turns off and the Tesla logo appears.
  2. Release the scroll wheels and wait for the system to reboot.
• Tools Required: None

3. Check 12V Battery

• Sub-steps:
  1. Open the front trunk and locate the 12V battery.
  2. Using a multimeter, measure the voltage; it should be between 12.4V and 12.6V.
  3. If below this range, consider replacing the battery.
• Tools Required: Multimeter

4. Verify Internet Connection

• Sub-steps:
  1. Go to "Controls" > "Settings" > "Wi-Fi" in the infotainment system.
  2. Ensure the vehicle is connected to a Wi-Fi network.
  3. If not connected, select a network and enter the password.
• Tools Required: None

5. Factory Reset (if necessary)

• Sub-steps:
  1. Navigate to "Controls" > "Service" > "Factory Reset" in the infotainment system.
  2. Follow the prompts to reset the system; be aware this will erase all personal settings.
• Tools Required: None