FAULTBASE
Error CodesASKCars
© 2025 FAULTBASE
All rights reserved.
v2.0.0 • Production
ContactPrivacyImpressum
Home/Cars/Porsche/Cayenne/E3 (2018-Present)/how to fix the radio not working in my Porsche 911 992 (2019-Present)

how to fix the radio not working in my Porsche 911 992 (2019-Present)

Porsche Cayenne E3 (2018-Present)

Error Codes
Severity: mediumDifficulty: medium1-2 hours
3 min read
497 words

Problem Statement

Learn how to diagnose and fix the radio not working in your Porsche 911 992. Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Component
Electrical
Repair Time
1-2 hours

Safety Warnings

  • ⚠Disconnect the battery before working on electrical systems to prevent shocks or shorts.

Symptoms

  • •No sound from the speakers
  • •Radio display is blank or unresponsive
  • •Error messages on the display
  • •Sound intermittently cuts out
  • •Controls for the radio are non-functional
  • •Bluetooth connectivity issues

Diagnostic Steps

  1. 1Check the vehicle's fuse box for a blown fuse related to the audio system.
  2. 2Inspect the wiring harness connections behind the radio unit for damage or loose connections.
  3. 3Use an OBD-II scanner to check for any audio system-related error codes.
  4. 4Test the battery voltage to ensure it is within the acceptable range (12.4V - 12.7V when off).
  5. 5Reset the audio system by disconnecting the battery for a few minutes.
  6. 6Verify software updates for the vehicle's infotainment system through the Porsche Connect app or dealership.

Solution

Solution

1. Preparation

  • Gather tools: flathead screwdriver, Phillips screwdriver, trim removal tool, OBD-II scanner.
  • Disconnect the vehicle battery to avoid any electrical shorts.
  • Allow the vehicle to sit for a few minutes to ensure all systems are powered down.

2. Check Fuse

  • Locate the fuse box in the driver’s footwell or trunk.
  • Identify the fuse related to the audio system (refer to the owner's manual for specifics).
  • Remove the fuse and inspect it; replace it if blown (use a fuse of the same amperage).

3. Inspect Wiring Connections

  • Remove the trim panel surrounding the radio using a trim removal tool.
  • Unscrew and carefully pull out the radio unit.
  • Check all wiring connections for security and signs of wear or damage.
  • Reconnect any loose wires and ensure all connectors are firmly attached.

4. Reset Audio System

  • Reconnect the vehicle battery.
  • Turn on the ignition but do not start the engine.
  • Press and hold the power button on the radio for about 10 seconds to reset the system.

5. Software Update

  • Connect to Wi-Fi or use the Porsche Connect app to check for updates.
  • Follow prompts to install any available updates to the infotainment system.
  • Restart the vehicle after the update is complete.

Verification

After completing the repair, verify that the issue has been resolved:

  • Test the affected component to ensure it functions correctly
  • Check for any error codes or warning lights
  • Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • Flathead screwdriver
  • Phillips screwdriver
  • Trim removal tool
  • OBD-II scanner

Parts Required

  • Replacement fuse (if blown)
  • Wiring harness (if damaged)

Additional Information

Component

Electrical

Repair Time

1-2 hours

Difficulty

medium

Severity

medium

Tools

4 items

Parts

2 items

Related Faults

  1. how to troubleshoot torque converter problems in my Porsche Cayenne E3 (2018-Present)?

    Learn how to troubleshoot torque converter problems in your Porsche Cayenne E3. Step-by-step guide with diagnostic steps and repair instructions.

    Transmission6 symptoms
  2. how to diagnose a transmission slipping issue in my Porsche Cayenne E3 (2018-Present)

    Learn how to diagnose and fix transmission slipping issues in Porsche Cayenne E3. Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

    Transmission6 symptoms
  3. why is my Porsche Cayenne E3 (2018-Present) air conditioning not working properly?

    Learn how to diagnose and fix AC issues in Porsche Cayenne E3. Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

    HVAC6 symptoms
  4. what causes my Porsche Cayenne E3 (2018-Present) to lose power while driving

    Learn how to diagnose and fix loss of power issues in Porsche Cayenne E3 (2018-Present). Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

    Engine6 symptoms
  5. my Porsche Cayenne E3 (2018-Present) won't shift into gear properly, why?

    Learn how to diagnose and fix transmission shifting issues in the 2018 Porsche Cayenne E3. Step-by-step guide with diagnostic procedures and repair instructions.

    Transmission6 symptoms
  6. my Porsche Cayenne E3 (2018-Present) AC makes a weird noise when turned on

    Learn how to diagnose and fix unusual AC noise in Porsche Cayenne E3. Step-by-step guide with diagnostic procedures and repair instructions.

    HVAC5 symptoms

Share this solution

Comments

Sign in to share your thoughts

Sign In

No comments yet

Be the first to share your thoughts

Back to Generation