how to fix the infotainment system freezing in my Porsche 911 992 (2019-Present)

Solution

1. Preparation

• Tools Required: OBD-II scanner, multimeter, basic hand tools (socket set, screwdrivers).
• Ensure the vehicle is parked, with the engine off and the keys removed from the ignition.

2. Software Update

• Sub-steps:
  1. Connect to the internet via the vehicle's Wi-Fi or using a mobile hotspot.
  2. Navigate to the settings menu on the infotainment system.
  3. Select “System” and then “Software Update.”
  4. Follow the prompts to download and install any available updates.

3. Hard Reset

• Sub-steps:
  1. Turn off the ignition and disconnect the vehicle's battery (negative terminal first).
  2. Wait for approximately 10 minutes.
  3. Reconnect the battery (positive terminal first).
  4. Start the vehicle and check if the infotainment system functions properly.

4. Check Connections

• Sub-steps:
  1. Remove the dashboard panels using appropriate tools (e.g., trim removal tools).
  2. Inspect the wiring harness connections to the infotainment unit for any loose or damaged connectors.
  3. Re-seat all connectors and ensure they are secure.
  4. Reassemble the dashboard panels once connections are confirmed secure.