how to fix the infotainment screen freeze in my Porsche 911 992 (2019-Present)

Solution

1. Preparation

• Tools Required: OBD-II scanner, multimeter, basic socket set
• Ensure the vehicle is parked on a level surface and the engine is turned off. Disconnect the battery to prevent any electrical shorts.

2. Software Update

• Sub-steps:
  1. Reconnect the battery.
  2. Turn on the ignition without starting the engine.
  3. Navigate to the settings menu on the infotainment screen.
  4. Select "Software Update" and follow prompts to install any available updates.
• Note: Ensure the vehicle is connected to a stable internet connection if required for updates.

3. Inspect and Reset System

• Sub-steps:
  1. If the issue persists, access the vehicle’s main fuse box.
  2. Locate the fuse associated with the infotainment system (refer to the owner's manual for specific fuse location).
  3. Remove the fuse for approximately 30 seconds and then reinstall it.
  4. Restart the vehicle to allow the system to reset.
• Safety Warning: Ensure the ignition is off when handling fuses.

4. Wiring Inspection

• Sub-steps:
  1. Remove the infotainment screen casing using a trim removal tool.
  2. Carefully disconnect the wiring harness and inspect for any loose connections or damage.
  3. Reconnect the harness securely and reinstall the screen casing.
• Safety Warning: Handle components carefully to avoid damage.