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my Ford F-150 13th Generation (2015-2020) screen is black what should I do - Ford F-150
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my Ford F-150 13th Generation (2015-2020) screen is black what should I do

Ford F-150 13th Generation (2015-2020)

Error Codes
1-3 hours
Time
medium
Difficulty
medium
Severity
Navigation
ProblemSymptomsDiagnosisSolution
ProblemSymptomsDiagnosisSolution
3 min read
598 words

Problem Statement

Learn how to diagnose and fix the black screen issue in Ford F-150 (2015-2020). Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component
Electrical
Estimated Time
1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

  • •Disconnect the battery before working on electrical systems to prevent shocks or shorts
  • •Allow the vehicle to cool down before starting any repairs to avoid burns

Symptoms

  • •Black screen with no display
  • •No response to touch inputs
  • •Audio functions may still be operational
  • •Check engine or other warning lights may illuminate
  • •Vehicle's Bluetooth connectivity may be disrupted
  • •Backup camera may not display image

Diagnostic Steps

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

  • ✓Test the affected component to ensure it functions correctly
  • ✓Check for any error codes or warning lights
  • ✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • •Torx screwdriver set
  • •Panel removal tool
  • •OBD-II scanner
  • •Fuse puller

Parts Required

  • •Replacement fuse
  • •Infotainment unit

Additional Information

Affected Component
Electrical
Estimated Time
1-3 hours
Difficulty
medium
Severity
medium
Tools Required
4 items
Parts Required
2 items

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Solution
1. Preparation
  • Gather necessary tools and components.
  • Disconnect the negative terminal of the vehicle's battery to ensure safety during repairs.
  • Tools required: Torx screwdriver set, panel removal tool, OBD-II scanner.
2. Inspect and Replace Fuses
  • Locate the Fuse Box: Refer to the owner’s manual for the specific fuse box location.
  • Check Infotainment Fuse: Remove the fuse corresponding to the infotainment system using a fuse puller.
    • Sub-step: Inspect the fuse for any signs of damage or breakage.
    • Sub-step: If damaged, replace it with a fuse of the same amperage rating.
  • Re-connect Battery: Reconnect the negative terminal and check if the screen powers on.
3. Software Update
  • Connect to Wi-Fi: Use the vehicle’s Wi-Fi or a mobile hotspot to connect the infotainment system.
  • Check for Updates: Navigate in the settings menu to find the software update option.
    • Sub-step: Follow on-screen prompts to download and install any available updates.
4. Replace Infotainment Unit (if necessary)
  • Remove Dashboard Panel: Use a panel removal tool to carefully detach the dashboard cover without damaging clips.
  • Disconnect Wiring Harness: Unscrew and disconnect the wiring harness connected to the infotainment unit.
  • Install New Unit: Follow manufacturer’s instructions to install a new infotainment unit.
    • Sub-step: Reconnect all wiring securely and ensure no connections are loose.
  • Reassemble Dashboard: Replace the dashboard panel and ensure all clips are secured.