how to reset the infotainment system on my Ford F-150 13th Generation (2015-2020)

Ford F-150 13th Generation (2015-2020)

Error Codes

30 minutes

Time

medium

Difficulty

medium

Severity

3 min read

448 words

Problem Statement

Learn how to reset the infotainment system on your 2015-2020 Ford F-150. Step-by-step guide to troubleshoot and fix common issues.

Affected Component

Electrical

Estimated Time

30 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

•Always disconnect the negative battery terminal before working on electrical systems.

Symptoms

•Infotainment screen is frozen or unresponsive
•Audio system malfunctioning or not playing sound
•Navigation system errors or failures
•Bluetooth connectivity issues
•Apps not loading or crashing

Diagnostic Steps

1
Verify if the infotainment system is entirely unresponsive by attempting to power on and off the vehicle.
2
Check for any software updates available for the infotainment system.
3
Inspect the vehicle’s battery voltage to ensure it is within normal operating range.
4
Disconnect and reconnect the vehicle's battery to see if the system resets.
5
Review the owner’s manual for specific reset instructions related to the infotainment system.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Socket wrench set
•OBD-II scanner

Parts Required

•None (unless battery terminal replacement is needed)

Related Faults

Share this solution

Comments

No comments yet

Be the first to share your thoughts

Back to Generation

Diagnostic Steps

1
Verify if the infotainment system is entirely unresponsive by attempting to power on and off the vehicle.
2
Check for any software updates available for the infotainment system.
3
Inspect the vehicle’s battery voltage to ensure it is within normal operating range.
4
Disconnect and reconnect the vehicle's battery to see if the system resets.
5
Review the owner’s manual for specific reset instructions related to the infotainment system.

Solution

1. Preparation

Ensure the vehicle is in park and the engine is turned off.
Gather necessary tools: OBD-II scanner (optional for diagnosis), and a flathead screwdriver if needed for panel removal.

2. Hard Reset via Battery Disconnect

Disconnect Battery
- Open the hood and locate the battery.
- Use a socket wrench to loosen the negative battery terminal clamp.
- Carefully remove the negative terminal and ensure it does not touch the battery post.
Wait
- Leave the battery disconnected for at least 10 minutes. This allows any residual power to drain from the system.
Reconnect Battery
- Reattach the negative battery terminal clamp. Ensure it is tightened securely.
- Close the hood.

3. Reset via Infotainment Settings

Turn On Ignition
- Insert the key or press the start button to turn on the vehicle without starting the engine.
Access Settings
- On the infotainment screen, press the "Settings" icon.
- Navigate to "General" or "System Settings."
Perform Factory Reset
- Select "Factory Reset" or "Restore to Factory Settings."
- Confirm the action when prompted. This will erase all saved settings and data.