how to reset the Ford F-150 13th Generation (2015-2020) infotainment system

Ford F-150 13th Generation (2015-2020)

Error Codes

15-30 minutes

Time

easy

Difficulty

medium

Severity

3 min read

403 words

Problem Statement

Learn how to reset the infotainment system in your 2015-2020 Ford F-150. Step-by-step instructions to resolve freezing and connectivity issues.

Affected Component

Electrical

Estimated Time

15-30 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is parked safely to avoid distractions while performing the reset

Symptoms

•Infotainment system screen is frozen
•Unresponsive touch controls
•Audio cuts in and out unexpectedly
•Bluetooth connectivity problems
•Navigation system errors or lag
•Slow response to user inputs

Diagnostic Steps

1
Verify the vehicle is in 'Run' mode (engine on or accessory mode)
2
Check for any available software updates via the FordPass app or the Ford website
3
Inspect the infotainment system for physical damage or loose connections
4
Attempt a simple reset by powering off the vehicle and restarting
5
Consult the owner's manual for specific reset procedures for the infotainment system

Solution

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•None specifically required for the reset.

Parts Required

•None required.

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Diagnostic Steps

1
Verify the vehicle is in 'Run' mode (engine on or accessory mode)
2
Check for any available software updates via the FordPass app or the Ford website
3
Inspect the infotainment system for physical damage or loose connections
4
Attempt a simple reset by powering off the vehicle and restarting
5
Consult the owner's manual for specific reset procedures for the infotainment system

Solution

1. Preparation

Ensure the vehicle is parked with the engine running or in accessory mode.
Have the vehicle's user manual handy for reference.
Disconnect any devices connected via Bluetooth that may be causing issues.

2. Perform a Master Reset

Access the Settings Menu:
- On the infotainment screen, tap on the "Settings" icon.
Select 'General':
- Scroll down and select "General" from the settings options.
Initiate Reset:
- Look for the "Master Reset" option and select it.
Confirm Reset:
- Follow on-screen prompts to confirm the reset. This may include acknowledging that all settings will return to factory defaults.

3. Reconnect Devices

Bluetooth Reconnection:
- After the reset, go to the Bluetooth settings and re-pair any devices that were previously connected.
Reconfigure Preferences:
- Set up preferences such as radio presets, navigation settings, and other personalized features.