how to fix the rearview camera not working on my Ford Explorer Sixth Generation (2020-present)

Ford Explorer Sixth Generation (2020-present)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

3 min read

518 words

Problem Statement

Learn how to diagnose and fix the rearview camera not working on your Ford Explorer (2020-2023). Step-by-step guide with diagnostic procedures and repair instructions.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to prevent short circuits.

Symptoms

•Rearview camera display is blank or shows a distorted image
•"Camera Malfunction" message appears on the dashboard
•The camera does not activate when the vehicle is in reverse
•Backup sensors may also be non-functional
•No sound from the camera proximity alerts

Diagnostic Steps

1
Inspect the rearview camera lens for physical obstructions or damage.
2
Check the vehicle's fuses related to the rearview camera system using the owner's manual for fuse locations.
3
Scan the vehicle’s onboard diagnostic system with an OBD-II scanner to check for error codes.
4
Verify the connection of the rearview camera harness and connectors for any loose or corroded connections.
5
Update the vehicle’s software through the diagnostic system if any software-related issues are detected.
6
Test the camera system with a multimeter to ensure proper voltage is reaching the camera.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Socket set
•Screwdrivers
•Soft cloth for cleaning

Parts Required

•Replacement camera (if damaged)
•Replacement fuses (if blown)

Related Faults

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Diagnostic Steps

1
Inspect the rearview camera lens for physical obstructions or damage.
2
Check the vehicle's fuses related to the rearview camera system using the owner's manual for fuse locations.
3
Scan the vehicle’s onboard diagnostic system with an OBD-II scanner to check for error codes.
4
Verify the connection of the rearview camera harness and connectors for any loose or corroded connections.
5
Update the vehicle’s software through the diagnostic system if any software-related issues are detected.
6
Test the camera system with a multimeter to ensure proper voltage is reaching the camera.

Solution

1. Preparation

Gather necessary tools and parts.
Disconnect the battery to ensure safety while working on the electrical system.

2. Inspect and Clean Camera Lens

Clean the rearview camera lens with a soft cloth to remove any dirt or debris.
Inspect the camera for any cracks or damage that may require replacement.

3. Check and Replace Fuses

Locate the fuse box using the owner's manual.
Remove the relevant fuses related to the rearview camera system.
Inspect the fuses for continuity; replace any blown fuses with the same amperage rating.

4. Reconnect Camera Harness

Remove the rear access panel in the trunk area to access the camera harness.
Disconnect the camera connector and inspect for corrosion or damage.
Reconnect the harness securely, ensuring it clicks into place.

5. Software Update

Using a compatible OBD-II scanner, connect to the vehicle's diagnostic port.
Follow the scanner prompts to check for updates available for the vehicle’s software.
Update the software as necessary, following the manufacturer’s instructions.

6. Test the Camera System

Reconnect the battery after all repairs are complete.
Start the vehicle and shift into reverse to check if the rearview camera activates.
Verify that the image displays correctly and that proximity alerts function as expected.