how to fix the rearview camera not working on Ford Explorer Sixth Generation (2020-present)

Ford Explorer Sixth Generation (2020-present)

Error Codes

1-3 hours

Time

medium

Difficulty

medium

Severity

3 min read

404 words

Problem Statement

Learn how to diagnose and fix the rearview camera not working on Ford Explorer (2020-present). Step-by-step guide with symptoms and solutions.

Affected Component

Electrical

Estimated Time

1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components to prevent short circuits.

Symptoms

•Rearview camera display is blank or shows a black screen
•"Camera Not Available" message on the infotainment screen
•Camera feed flickers or is distorted
•Backup sensors may not activate
•No image display when the vehicle is in reverse

Diagnostic Steps

1
Check for any error messages on the infotainment system.
2
Inspect the camera lens for dirt, debris, or obstructions.
3
Verify the vehicle's reverse lights are functioning.
4
Use an OBD-II scanner to check for any fault codes related to the camera or electrical system.
5
Inspect the wiring harness and connectors leading to the rearview camera for damage or loose connections.
6
Test the camera with a multimeter to ensure it is receiving power.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Screwdriver set
•Trim removal tools
•Socket set

Parts Required

•Replacement rearview camera (if faulty)
•Electrical connectors (if damaged)

Related Faults

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Diagnostic Steps

1
Check for any error messages on the infotainment system.
2
Inspect the camera lens for dirt, debris, or obstructions.
3
Verify the vehicle's reverse lights are functioning.
4
Use an OBD-II scanner to check for any fault codes related to the camera or electrical system.
5
Inspect the wiring harness and connectors leading to the rearview camera for damage or loose connections.
6
Test the camera with a multimeter to ensure it is receiving power.

Solution

1. Preparation

Ensure the vehicle is parked on a level surface and the ignition is turned off.
Gather tools and parts needed for the repair.

2. Inspect and Clean Camera Lens

Sub-steps:
- Locate the rearview camera mounted on the tailgate.
- Clean the camera lens with a soft cloth and automotive glass cleaner to remove any dirt or debris.

3. Check and Secure Wiring Connections

Sub-steps:
- Remove the trim panel covering the rear camera wiring.
- Inspect all connectors for corrosion, dirt, or damage.
- Reconnect any loose connectors securely.

4. Replace Camera (if necessary)

Sub-steps:
- Disconnect the vehicle battery to ensure safety.
- Remove the rear camera assembly from the mounting bracket.
- Disconnect the wiring harness from the camera.
- Install the new camera by connecting the wiring harness and securing it in the bracket.
- Reinstall the trim panel and reconnect the battery.

5. Reinitialize the Camera System

Sub-steps:
- Turn on the vehicle and shift into reverse.
- Check the infotainment display to ensure the camera feed is visible.
- If the issue persists, perform a system reset through the infotainment settings.

Tools Required:

OBD-II scanner
Multimeter
Screwdriver set
Trim removal tools
Socket set

Parts Required:

Replacement rearview camera (if faulty)
Electrical connectors (if damaged)

Estimated Repair Time: 1-3 hours

Safety Warnings:

Disconnect the battery before working on electrical components to prevent short circuits.