how to fix the rear view camera not working on my Ford Explorer Sixth Generation (2020-present)

Ford Explorer Sixth Generation (2020-present)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

3 min read

526 words

Problem Statement

Learn how to diagnose and fix the rear view camera not working on Ford Explorer (2020-2023). Step-by-step guide with symptoms, tools, and solutions.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components to prevent shocks.

Symptoms

•Rear view camera display is blank or not activating
•"Camera Not Available" message on the infotainment screen
•Distorted or unclear image when the camera activates
•Camera fails to engage when the vehicle is shifted into reverse
•No sound or alerts associated with the camera system

Diagnostic Steps

1
Check the vehicle's battery voltage and ensure it is fully charged.
2
Scan the vehicle's OBD-II system for any error codes related to the camera or infotainment system.
3
Inspect the camera lens for dirt, debris, or obstructions that may affect visibility.
4
Verify the camera wiring and connectors for any signs of damage or corrosion.
5
Check the settings in the infotainment system to ensure the rear view camera is enabled.
6
Test the camera system while the vehicle is in reverse to see if it activates intermittently.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Soft cloth
•Screwdriver set
•Glass cleaner

Parts Required

•Rear view camera (if replacement is necessary)

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Diagnostic Steps

1
Check the vehicle's battery voltage and ensure it is fully charged.
2
Scan the vehicle's OBD-II system for any error codes related to the camera or infotainment system.
3
Inspect the camera lens for dirt, debris, or obstructions that may affect visibility.
4
Verify the camera wiring and connectors for any signs of damage or corrosion.
5
Check the settings in the infotainment system to ensure the rear view camera is enabled.
6
Test the camera system while the vehicle is in reverse to see if it activates intermittently.

Solution

1. Preparation

Gather necessary tools and parts.
Disconnect the vehicle's battery to avoid electrical shorts during repairs.
Ensure the vehicle is parked on a level surface with the engine off.

2. Inspect and Clean Camera Lens

Locate the rear view camera, typically mounted near the tailgate handle.
Use a soft cloth and glass cleaner to gently clean the camera lens.
Ensure no obstructions are present that could interfere with camera function.

3. Check Wiring and Connections

Remove any trim or panel covering the rear camera wiring as needed.
Inspect the wiring harness for fraying, breaks, or corrosion.
Reconnect any loose connectors and ensure they are secure.
Use a multimeter to test continuity in the wiring to the camera.

4. Replace the Rear View Camera (if necessary)

If the camera is damaged, remove the old camera by unscrewing it from its mounting bracket.
Disconnect the wiring harness from the old camera.
Connect the new camera to the wiring harness and secure it in place.
Reinstall any trim or panels removed during the process.

5. Reconnect Battery and Test

Reconnect the vehicle's battery.
Start the vehicle and shift into reverse to test the rear view camera.
Monitor the display for any error messages or issues.