how to fix the Ford Explorer's rearview camera not displaying

Ford Explorer Sixth Generation (2020-present)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

3 min read

444 words

Problem Statement

Learn how to diagnose and fix the rearview camera not displaying in Ford Explorer. Step-by-step guide with diagnostic procedures and repair instructions.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to avoid short circuits.

Symptoms

•Rearview camera display is blank or shows 'Camera Not Available' message
•Infotainment system is functioning normally (other features operational)
•No sound or alerts when the vehicle is in reverse
•Check camera system error codes appear when scanned
•Physical damage or dirt on the camera lens

Diagnostic Steps

1
Scan the vehicle's OBD-II system for any error codes related to the camera.
2
Inspect the rearview camera for physical damage or obstructions.
3
Check wiring connections to the rearview camera for corrosion or loose connections.
4
Verify the settings in the infotainment system to ensure the camera is enabled.
5
Test the camera voltage and ground connections using a multimeter.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Socket set
•Screwdrivers

Parts Required

•New rearview camera (if found faulty)

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Symptoms

•Rearview camera display is blank or shows 'Camera Not Available' message

•Infotainment system is functioning normally (other features operational)

•No sound or alerts when the vehicle is in reverse

•Check camera system error codes appear when scanned

•Physical damage or dirt on the camera lens

Diagnostic Steps

1
Scan the vehicle's OBD-II system for any error codes related to the camera.
2
Inspect the rearview camera for physical damage or obstructions.
3
Check wiring connections to the rearview camera for corrosion or loose connections.
4
Verify the settings in the infotainment system to ensure the camera is enabled.
5
Test the camera voltage and ground connections using a multimeter.

Solution

1. Preparation

Gather tools and parts required for the repair.
Disconnect the vehicle battery to ensure safety while working on electrical components.

2. Inspect and Clean Camera

Remove any obstructions on the camera lens, such as dirt or debris.
If the camera lens is damaged, proceed to the next step to replace it.

3. Check Wiring and Connections

Access the rearview camera wiring by removing the interior trim in the rear hatch area.
Inspect all connectors for corrosion, damage, or looseness.
Secure any loose connections and replace corroded connectors if necessary.

4. Replace Rearview Camera (if faulty)

Remove the existing rearview camera from its mounting location.
- Tools: Socket set
Disconnect the wiring harness from the old camera.
Install the new rearview camera by reversing the removal steps.
- Tools: Socket set
Reconnect the wiring harness to the new camera.

5. Reassemble and Test

Reattach the interior trim securely.
Reconnect the vehicle battery.
Start the vehicle and shift into reverse to check if the camera displays correctly.