how to fix a non-responsive infotainment system in Ford Explorer Sixth Generation (2020-present)?

Ford Explorer Sixth Generation (2020-present)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

3 min read

510 words

Problem Statement

Learn how to diagnose and fix a non-responsive infotainment system in Ford Explorer (2020-present). Step-by-step guide with diagnostic procedures and repair instructions.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to prevent short circuits.

Symptoms

•Touch screen unresponsive
•No audio output from the system
•Bluetooth connectivity issues
•Navigation not functioning
•System freezes or crashes
•Error messages displayed on the screen

Diagnostic Steps

1
Check for any software updates for the infotainment system via the Ford website or the FordPass app.
2
Perform a hard reset by holding the power button for at least 10 seconds.
3
Inspect the fuse related to the infotainment system for any blown fuses.
4
Verify the battery voltage; low voltage can affect the system performance.
5
Check for error codes using an OBD-II scanner to identify any electronic module issues.
6
Inspect wiring connections behind the infotainment unit for any loose or damaged connections.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Trim removal tool
•Fuse puller
•Multimeter

Parts Required

•Replacement fuse

Related Faults

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Diagnostic Steps

1
Check for any software updates for the infotainment system via the Ford website or the FordPass app.
2
Perform a hard reset by holding the power button for at least 10 seconds.
3
Inspect the fuse related to the infotainment system for any blown fuses.
4
Verify the battery voltage; low voltage can affect the system performance.
5
Check for error codes using an OBD-II scanner to identify any electronic module issues.
6
Inspect wiring connections behind the infotainment unit for any loose or damaged connections.

Solution

1. Preparation

Gather tools and parts.
Ensure the vehicle is parked, and the ignition is turned off.
Disconnect the vehicle battery to prevent any electrical shorts.

2. Update Software

Reconnect the vehicle battery.
Use the FordPass app to check for software updates.
If available, follow the app instructions to download and install updates to the infotainment system.

3. Perform a Hard Reset

With the vehicle on, press and hold the power button on the infotainment system for 10 seconds until the system reboots.

4. Inspect and Replace Fuse

Locate the fuse box, usually found under the dashboard or in the engine compartment.
Identify the fuse for the infotainment system using the fuse diagram.
Remove the fuse and inspect it; replace if blown with the same amperage rating.

5. Check Wiring Connections

Remove the infotainment system panel using a trim removal tool.
Carefully detach the infotainment unit.
Inspect the wiring harness for any loose connections or visible damage.
Reconnect any loose connectors securely and ensure no wires are pinched.

6. Clear Error Codes

Reconnect the OBD-II scanner to the vehicle and power it on.
Access the diagnostic menu and clear any existing error codes.
Test the infotainment system for responsiveness after clearing codes.