How can I fix the tailgate problems on my 2020 Ford Explorer?

Ford Explorer Sixth Generation (2020-present)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

4 min read

606 words

Problem Statement

Learn how to diagnose and repair tailgate issues on your 2020 Ford Explorer with our step-by-step guide.

Affected Component

tailgate

Estimated Time

2-4 hours

Symptoms

•Tailgate not opening or closing properly
•Tailgate stuck
•Unusual noises
•Warning messages

Diagnostic Steps

1
Visual Inspection
2
Test the Remote and Interior Button
3
Check the Vehicle Battery
4
Scan for Diagnostic Trouble Codes (DTCs)
5
Inspect the Tailgate Motor and Actuator

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II Scanner
•Multimeter
•Screwdrivers (Phillips and flathead)
•Socket set (10mm and 13mm)
•Torque wrench
•Trim removal tools
•Safety glasses and gloves

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Fixing Tailgate Problems on a 2020 Ford Explorer

Tools Required

OBD-II Scanner
Multimeter
Screwdrivers (Phillips and flathead)
Socket set (10mm and 13mm)
Torque wrench
Trim removal tools
Safety glasses and gloves

Repair Instructions

Step 1: Battery Check and Replacement

Turn off the vehicle and open the hood.
Use the multimeter to check the battery voltage.
If the battery voltage is below 12.4V, jump-start or replace the battery.
Recheck the tailgate functionality after battery replacement.

Step 2: Inspect and Repair Wiring

Remove the plastic trim covering the tailgate area using trim removal tools.
Inspect the wiring harness for any visible damage or disconnections.
If damage is noted, repair the wires using solder or electrical tape.
Ensure all connections are secure before reassembling the trim.

Step 3: Check the Tailgate Actuator

Remove the tailgate panel using a screwdriver and socket set.
Locate the tailgate actuator and check for any signs of wear or damage.
Test the actuator by applying direct voltage (12V) from a battery to see if it operates.
If faulty, replace the actuator:
- Disconnect the wiring harness from the actuator.
- Remove the actuator using the socket set.
- Install the new actuator and reconnect the wiring harness.

Step 4: Test the Tailgate Motor

Check if the tailgate motor is functioning by operating it.
If it makes no sound or does not operate, it may need replacement.
Disconnect the motor and supply direct power to test it.
If faulty, replace the motor:
- Remove any brackets holding the motor.
- Install the new motor and reconnect all wiring.

Step 5: Reassemble and Test

Reattach the tailgate panel securely using screws.
Reinstall the plastic trim and ensure all clips are secure.
Test the tailgate with the remote and the interior button to ensure it operates correctly.
Clear any DTCs from the OBD-II scanner and verify no new codes appear.

Conclusion

If the tailgate still does not function correctly after following these steps, consider consulting a professional technician for further diagnostics. The issue could lie within the vehicle's Body Control Module (BCM) or other electronic components that may require specialized equipment to diagnose and repair.