why are my power windows not working on Ford Explorer Fifth Generation (2011-2019)

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

525 words

Problem Statement

Learn how to diagnose and fix power window issues in Ford Explorer Fifth Generation (2011-2019). Step-by-step guide with symptoms and solutions.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components to avoid shock or short circuits.
•Allow the vehicle to cool down before working on any components to prevent burns.

Symptoms

•No response when pressing window switch
•Window switches do not illuminate
•Windows stuck in the closed or open position
•Possible blown fuses related to power windows
•Unusual noises from door panels when attempting to operate windows

Diagnostic Steps

1
Check the power window fuse in the fuse box for any blown fuses.
2
Use an OBD-II scanner to check for any related error codes that may indicate electrical issues.
3
Inspect the power window switch for proper connection and function.
4
Test the window motors directly with a multimeter to check for voltage when the switch is pressed.
5
Examine the wiring harness in the door for any signs of damage or wear.
6
Inspect the window regulator mechanism for any obstructions or mechanical failure.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Multimeter
•Trim removal tool
•Fuse puller
•Screwdriver set

Parts Required

•Replacement fuses (30A)
•Window switch (if defective)
•Window motor (if defective)
•Window regulator assembly (if defective)

Related Faults

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Diagnostic Steps

1
Check the power window fuse in the fuse box for any blown fuses.
2
Use an OBD-II scanner to check for any related error codes that may indicate electrical issues.
3
Inspect the power window switch for proper connection and function.
4
Test the window motors directly with a multimeter to check for voltage when the switch is pressed.
5
Examine the wiring harness in the door for any signs of damage or wear.
6
Inspect the window regulator mechanism for any obstructions or mechanical failure.

Solution

1. Preparation

Gather necessary tools and parts.
Disconnect the negative battery terminal for safety.

2. Check and Replace Fuses

Locate the fuse box, typically under the dashboard or in the engine compartment.
Identify the fuse for the power windows using the diagram on the fuse box cover.
Remove the fuse using a fuse puller or pliers and visually inspect it.
If blown, replace with a new fuse of the same amperage (typically 30A).

3. Inspect and Test Window Switch

Remove the door panel using a trim removal tool.
Disconnect the window switch connector.
Use a multimeter to test for continuity across the switch terminals when pressed.
If the switch is defective, replace it with a new one.

4. Test Window Motor

Reconnect the switch temporarily (if needed).
Use a multimeter to check for voltage at the motor connector while pressing the window switch.
If voltage is present but the motor does not operate, replace the window motor.

5. Inspect Window Regulator

If the motor is functioning, check the window regulator mechanism.
Manually inspect for any obstructions or damage to the regulator.
If damaged, replace the window regulator assembly.