why are my power windows not working in my Ford Explorer Fifth Generation (2011-2019)

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

570 words

Problem Statement

Learn how to diagnose and fix power window issues in Ford Explorer (2011-2019). Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components to avoid shock or short-circuits.
•Allow the vehicle to cool down if it was recently driven to prevent burns.

Symptoms

•Power windows do not respond when the switch is pressed.
•No sound or movement when attempting to operate the windows.
•Windows may intermittently work before failing completely.
•Related warning lights may illuminate on the dashboard.
•Other electrical components may also malfunction.

Diagnostic Steps

1
Check the power window fuse using the fuse box diagram to locate the correct fuse.
2
Use an OBD-II scanner to check for any related trouble codes that may indicate electrical issues.
3
Inspect the window switch for physical damage or wear.
4
Test the window motor directly with a multimeter to assess its functionality.
5
Verify the wiring harness connections for any loose or damaged wires.
6
Inspect the door control module for faults or malfunctioning components.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Socket set
•Trim removal tool
•Fuse puller

Parts Required

•Power window fuse (if blown)
•Window switch (if faulty)
•Window motor (if defective)

Related Faults

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Diagnostic Steps

1
Check the power window fuse using the fuse box diagram to locate the correct fuse.
2
Use an OBD-II scanner to check for any related trouble codes that may indicate electrical issues.
3
Inspect the window switch for physical damage or wear.
4
Test the window motor directly with a multimeter to assess its functionality.
5
Verify the wiring harness connections for any loose or damaged wires.
6
Inspect the door control module for faults or malfunctioning components.

Solution

1. Preparation

Gather necessary tools and parts.
Ensure the vehicle is parked on a level surface and the ignition is off.
Disconnect the negative battery terminal to prevent electrical shock.

2. Check and Replace Fuse

Sub-steps:
1. Locate the fuse box under the dashboard or in the engine compartment.
2. Remove the power window fuse using a fuse puller or pliers.
3. Inspect the fuse; if it is blown, replace it with the same amperage rating.
4. Reconnect the negative battery terminal.

3. Inspect and Replace the Window Switch

Sub-steps:
1. Remove the door panel using a trim tool and a socket set.
2. Disconnect the window switch connector.
3. Test the switch with a multimeter for continuity; replace if defective.
4. Reinstall the switch and secure the door panel.

4. Test and Replace the Window Motor

Sub-steps:
1. Access the window motor by removing the door panel.
2. Disconnect the motor's electrical connector.
3. Use a multimeter to check for voltage at the connector when the switch is activated.
4. If voltage is present but the motor does not operate, replace the window motor.
5. Install the new motor, reconnect the wiring, and reassemble the door panel.

5. Inspect Wiring Harness

Sub-steps:
1. Inspect the wiring harness for signs of wear, fraying, or disconnection.
2. Repair any damaged wires using solder and heat shrink tubing or replace the harness if necessary.
3. Ensure all connectors are secure and free from corrosion.