why are my Ford Explorer power windows not working

Ford Explorer Fifth Generation (2011-2019)

Error Codes

1-3 hours

Time

medium

Difficulty

medium

Severity

3 min read

505 words

Problem Statement

Learn how to diagnose and fix power window issues in Ford Explorer. Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component

Electrical

Estimated Time

1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to prevent shorts or shocks.

Symptoms

•Power window switches do not respond when pressed
•Windows remain stuck in the closed or open position
•Clicking sound from the door panel when operating the switch
•Driver's side master switch not functioning while passenger switches may work
•No illumination on the window switch panel

Diagnostic Steps

1
Inspect the fuse related to the power windows using the fuse box diagram.
2
Use an OBD-II scanner to check for any diagnostic trouble codes related to body control modules.
3
Test each power window switch for continuity using a multimeter.
4
Inspect the wiring harness for any visible damage or corrosion.
5
Check the window motor by applying direct battery voltage to see if it operates.
6
Verify the operation of the master switch to ensure it's sending signals correctly.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Screwdrivers (flat and Phillips)
•Trim removal tool
•Wire cutters and strippers
•Soldering iron and solder
•Fuse puller

Parts Required

•Replacement fuse (if necessary)
•Window motor (if faulty)
•Window switch (if faulty)

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Diagnostic Steps

1
Inspect the fuse related to the power windows using the fuse box diagram.
2
Use an OBD-II scanner to check for any diagnostic trouble codes related to body control modules.
3
Test each power window switch for continuity using a multimeter.
4
Inspect the wiring harness for any visible damage or corrosion.
5
Check the window motor by applying direct battery voltage to see if it operates.
6
Verify the operation of the master switch to ensure it's sending signals correctly.

Solution

1. Preparation

Gather tools and parts for the repair.
Disconnect the battery to ensure safety while working on the electrical system.

2. Check and Replace Fuse

Locate the fuse box, typically under the dashboard or in the engine compartment.
Identify the power window fuse using the diagram.
Remove the fuse using a fuse puller.
Inspect the fuse for continuity; replace if blown with a new fuse of the same amperage.

3. Repair Wiring and Connectors

If damaged wiring or connectors are found during inspection, cut and strip the wires back to clean sections.
Use heat shrink tubing and solder to reconnect the wires securely or use appropriate crimp connectors.
Ensure all connections are insulated and secure.

4. Replace Window Motor or Switch

If the motor or switches are faulty, remove the door panel using a trim removal tool.
Disconnect the electrical connector from the window motor or switch.
Remove the mounting screws holding the motor or switch in place.
Install the new motor or switch and reconnect the electrical connector.
Reassemble the door panel and secure all screws.