my Ford Explorer Fifth Generation (2011-2019) rearview camera not working how to fix it

Ford Explorer Fifth Generation (2011-2019)

Error Codes

1-3 hours

Time

medium

Difficulty

medium

Severity

3 min read

552 words

Problem Statement

Learn how to diagnose and fix the rearview camera issue in a 2011-2019 Ford Explorer. Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component

Electrical

Estimated Time

1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components to ensure safety.

Symptoms

•No image displayed on the infotainment screen when shifting into reverse
•"Camera unavailable" message displayed on the screen
•Camera lens appears clean but still shows no image
•Backup sensors may still be operational
•Occasional flickering image when reversing

Diagnostic Steps

1
Inspect the camera lens for dirt or obstructions and clean if necessary.
2
Check the vehicle's fuses related to the rearview camera and infotainment system.
3
Use an OBD-II scanner to check for any diagnostic trouble codes (DTCs) related to the camera or infotainment system.
4
Inspect the camera wiring harness for any visible damage or loose connections.
5
Test the infotainment screen functionality by checking other features to ensure they are working.
6
Verify that the vehicle is in reverse gear and that the transmission position sensor is functioning correctly.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Socket set
•Screwdrivers
•Multimeter

Parts Required

•Replacement rearview camera (if found faulty)
•Replacement fuses (if necessary)

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Diagnostic Steps

1
Inspect the camera lens for dirt or obstructions and clean if necessary.
2
Check the vehicle's fuses related to the rearview camera and infotainment system.
3
Use an OBD-II scanner to check for any diagnostic trouble codes (DTCs) related to the camera or infotainment system.
4
Inspect the camera wiring harness for any visible damage or loose connections.
5
Test the infotainment screen functionality by checking other features to ensure they are working.
6
Verify that the vehicle is in reverse gear and that the transmission position sensor is functioning correctly.

Solution

1. Preparation

Gather tools and parts required for the repair.
Disconnect the battery to ensure safety while working on electrical components.
Tools Required:
- Socket set
- Screwdrivers
- Multimeter

2. Inspect and Replace Fuses

Locate the fuse box, usually found under the dashboard or in the engine compartment.
Refer to the owner's manual for the specific fuse related to the rearview camera.
Remove the fuse and inspect it for continuity using a multimeter.
If blown, replace with a fuse of the same amperage.

3. Access the Rearview Camera

Open the tailgate and remove any trim panels covering the rearview camera.
Disconnect the camera's wiring harness by pressing the release tab and pulling it apart.

4. Test the Camera

Using a multimeter, check the voltage at the camera connector while the vehicle is in reverse (ensure someone is inside the vehicle to shift into reverse).
If no voltage is present, trace the wiring back to the fuse box or infotainment system.

5. Replace the Camera (if necessary)

If the camera is faulty, remove the old camera by unscrewing it from its mount.
Install the new camera by securing it in place and reconnecting the wiring harness.
Ensure the camera lens is clean and unobstructed.

6. Reassemble and Test

Reattach any trim panels that were removed.
Reconnect the battery.
Start the vehicle and shift into reverse to test the rearview camera functionality.