how to troubleshoot power windows not working in Ford Explorer Fifth Generation (2011-2019)

Ford Explorer Fifth Generation (2011-2019)

Error Codes

1-3 hours

Time

medium

Difficulty

medium

Severity

3 min read

561 words

Problem Statement

Learn how to troubleshoot and fix power windows not working in Ford Explorer (2011-2019). Step-by-step guide with diagnostic steps and repair instructions.

Affected Component

Electrical

Estimated Time

1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect battery before working on electrical systems
•Allow the vehicle to cool before working on components

Symptoms

•Power window switches do not respond
•Windows remain completely stationary
•No sound from the window motor when the switch is pressed
•One or multiple windows are unresponsive while others work
•Window lock function does not disable the operation of the other windows
•Interior lights dim when attempting to operate the windows

Diagnostic Steps

1
Inspect the fuse related to the power windows using the fuse panel diagram
2
Test the window switches for continuity using a multimeter
3
Check the power window relay for proper operation
4
Measure voltage at the power window motor connector when the switch is activated
5
Inspect wiring harnesses for any signs of damage or corrosion
6
Examine the power window motor for mechanical binding or failure

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Multimeter
•Fuse puller
•Flathead screwdriver
•Torx screwdriver set
•Pliers

Parts Required

•Replacement fuse
•Window switch (if applicable)
•Window motor (if applicable)
•Wiring harness (if damaged)

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Symptoms

•Power window switches do not respond

•Windows remain completely stationary

•No sound from the window motor when the switch is pressed

•One or multiple windows are unresponsive while others work

•Window lock function does not disable the operation of the other windows

•Interior lights dim when attempting to operate the windows

Diagnostic Steps

1
Inspect the fuse related to the power windows using the fuse panel diagram
2
Test the window switches for continuity using a multimeter
3
Check the power window relay for proper operation
4
Measure voltage at the power window motor connector when the switch is activated
5
Inspect wiring harnesses for any signs of damage or corrosion
6
Examine the power window motor for mechanical binding or failure

Solution

1. Preparation

Tools Required: Multimeter, fuse puller, flathead screwdriver, Torx screwdriver set, pliers.
Disconnect the vehicle battery to prevent electrical shock.
Allow the vehicle to sit for a few minutes to ensure all systems are powered down.

2. Replace Fuse

Locate the fuse panel (usually under the dashboard or in the engine compartment).
Refer to the owner’s manual for the exact location of the power window fuse.
Use a fuse puller to remove the fuse and inspect it for continuity; replace it if blown.
Reconnect the battery and test the windows.

3. Replace Window Switch

Remove the door panel using a Torx screwdriver and flathead screwdriver.
Disconnect the wiring harness from the window switch.
Test the switch with a multimeter for continuity; replace if faulty.
Reinstall the new switch and reassemble the door panel.

4. Inspect and Replace Window Motor

If the window motor tests faulty, remove the door panel again.
Disconnect the motor wiring harness.
Remove the motor mounting screws using a Torx screwdriver.
Install the new motor by reversing the removal steps.
Reconnect the wiring harness and reassemble the door panel.

5. Check Wiring

Inspect the wiring from the switch to the motor for any signs of wear, breaks, or corrosion.
Repair or replace any damaged wiring as necessary.
Ensure all connections are secure before reassembling the door panel.