how to troubleshoot Ford Explorer Fifth Generation (2011-2019) window not working

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

543 words

Problem Statement

Learn how to troubleshoot and fix window issues in Ford Explorer (2011-2019). Step-by-step guide with diagnostic steps and repair instructions.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect battery before working on electrical systems.
•Allow the vehicle to cool before working on any components.

Symptoms

•No response when pressing the window switch
•Window makes a clicking sound but does not move
•Window may move intermittently or only partially
•Driver's master control switch not functioning for any window
•Individual window switches not responding
•Possible blown fuse related to power windows

Diagnostic Steps

1
Check the fuse related to the power windows using the fuse box diagram.
2
Inspect the window switches for any visible damage or wear.
3
Test the driver's master control switch with a multimeter for continuity.
4
Check for any loose or damaged wiring in the door harness.
5
Inspect the window regulator mechanism for any obstructions or mechanical failure.
6
Verify battery voltage and condition to ensure adequate power supply.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Socket set
•Multimeter
•Trim removal tool
•Screwdriver

Parts Required

•Window switch (if defective)
•Window regulator (if defective)
•Fuse (if blown)

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Symptoms

•No response when pressing the window switch

•Window makes a clicking sound but does not move

•Window may move intermittently or only partially

•Driver's master control switch not functioning for any window

•Individual window switches not responding

•Possible blown fuse related to power windows

Diagnostic Steps

1
Check the fuse related to the power windows using the fuse box diagram.
2
Inspect the window switches for any visible damage or wear.
3
Test the driver's master control switch with a multimeter for continuity.
4
Check for any loose or damaged wiring in the door harness.
5
Inspect the window regulator mechanism for any obstructions or mechanical failure.
6
Verify battery voltage and condition to ensure adequate power supply.

Solution

1. Preparation

Gather tools: socket set, multimeter, trim removal tool, and screwdriver.
Disconnect the vehicle battery to ensure safety.
Allow the vehicle to cool if it has been running.

2. Check and Replace Fuse

Locate the fuse box, typically found under the dashboard or in the engine compartment.
Identify the power window fuse using the fuse diagram.
Remove the fuse and inspect it for continuity. Replace if blown with the same amperage rating.

3. Inspect and Replace Window Switch

Use a trim removal tool to carefully remove the door panel.
Disconnect the electrical connector from the window switch.
Test the switch using a multimeter for continuity when pressed.
Replace the switch if it shows no continuity or visible damage.

4. Inspect Wiring and Connectors

While the door panel is removed, inspect the wiring harness for any frays, broken wires, or loose connections.
Repair or replace any damaged wiring or connectors.

5. Check Window Regulator

Manually move the window up and down to check for resistance or obstruction.
If the window does not move freely, remove the regulator assembly.
Inspect it for damage or failure; replace the regulator if necessary.

6. Reassemble and Test

Reconnect all electrical connectors and reattach the door panel.
Reconnect the vehicle battery.
Test all window functions from the driver's master control switch and individual switches.