how to troubleshoot Ford Explorer Fifth Generation (2011-2019) suspension issues

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

514 words

Problem Statement

Learn how to troubleshoot and fix suspension issues in Ford Explorer (2011-2019). Step-by-step guide with diagnostic steps and repair instructions.

Affected Component

Suspension

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Always disconnect the battery before working on electronic suspension components.
•Ensure the vehicle is securely supported on jack stands before working underneath.

Symptoms

•Excessive noise or clunking sounds when driving over bumps
•Rough or bouncy ride quality
•Uneven tire wear patterns
•Vehicle leaning to one side during turns
•Steering wheel vibrations or wandering

Diagnostic Steps

1
Inspect the suspension components visually for signs of wear or damage, including struts, shocks, control arms, and bushings.
2
Check tire pressure and alignment to rule out improper inflation or alignment issues.
3
Perform a bounce test by pushing down on each corner of the vehicle to assess the damping effect of the shocks/struts.
4
Use a jack to lift the vehicle and perform a more detailed inspection of the suspension components for play or damage.
5
Scan for any suspension-related error codes using an OBD-II scanner.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Jack and jack stands
•Socket set
•Torque wrench
•OBD-II scanner
•Pry bar

Parts Required

•Replacement struts or shocks
•Any damaged control arms or bushings
•Suspension hardware

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Diagnostic Steps

1
Inspect the suspension components visually for signs of wear or damage, including struts, shocks, control arms, and bushings.
2
Check tire pressure and alignment to rule out improper inflation or alignment issues.
3
Perform a bounce test by pushing down on each corner of the vehicle to assess the damping effect of the shocks/struts.
4
Use a jack to lift the vehicle and perform a more detailed inspection of the suspension components for play or damage.
5
Scan for any suspension-related error codes using an OBD-II scanner.

Solution

1. Preparation

Gather tools and parts needed for the repair.
Ensure the vehicle is parked on a level surface, and set the parking brake.

2. Remove Damaged Components

Sub-steps:
1. Safely lift and secure the vehicle using jack stands.
2. Remove the wheel corresponding to the affected suspension component.
3. Disconnect any sensors or links attached to the strut or shock absorber.
4. Remove bolts securing the strut/shock to the upper and lower mounts.
5. Carefully extract the damaged component from the mounting points.

3. Install New Components

Sub-steps:
1. Position the new strut/shock absorber into the mounting points.
2. Secure the upper and lower mounts with bolts, ensuring they are torqued to manufacturer specifications (typically around 50-70 ft-lbs).
3. Reconnect any sensors or links removed during disassembly.
4. Repeat for any additional damaged components on the opposite side if necessary.

4. Reassemble and Lower Vehicle

Sub-steps:
1. Reinstall the wheel and tighten lug nuts to the proper torque specification (typically around 100-120 ft-lbs).
2. Lower the vehicle back to the ground.
3. Perform a final inspection to ensure all components are securely fastened.