how to troubleshoot Ford Explorer Fifth Generation (2011-2019) power windows not working

Ford Explorer Fifth Generation (2011-2019)

Error Codes

1-3 hours

Time

medium

Difficulty

medium

Severity

3 min read

553 words

Problem Statement

Learn how to troubleshoot and fix power windows not working in Ford Explorer (2011-2019). Step-by-step guide with diagnostic steps and repair instructions.

Affected Component

Electrical

Estimated Time

1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect battery before working on electrical systems
•Allow the vehicle to cool before working on electrical components to avoid burns

Symptoms

•Power window switches do not respond when pressed
•Windows remain in the closed or open position and do not move
•One or more windows function while others do not
•No sound or movement when attempting to operate the windows
•Window lock switch indicator may be illuminated or unresponsive

Diagnostic Steps

1
Check the fuse for the power windows using the owner's manual to locate the appropriate fuse box and identify the power window fuse
2
Test each power window switch with a multimeter to ensure proper voltage and function
3
Inspect the wiring harnesses and connectors for damage, corrosion, or loose connections
4
Examine the window motors by applying direct voltage to the motor to verify if they are operational
5
Confirm that the window lock feature is not engaged, which may prevent operation

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner (optional)
•Multimeter
•Socket set
•Screwdrivers
•Fuse puller
•Electrical contact cleaner

Parts Required

•Power window fuse (if blown)
•Power window switch (if faulty)
•Power window motor (if defective)

Related Faults

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Diagnostic Steps

1
Check the fuse for the power windows using the owner's manual to locate the appropriate fuse box and identify the power window fuse
2
Test each power window switch with a multimeter to ensure proper voltage and function
3
Inspect the wiring harnesses and connectors for damage, corrosion, or loose connections
4
Examine the window motors by applying direct voltage to the motor to verify if they are operational
5
Confirm that the window lock feature is not engaged, which may prevent operation

Solution

1. Preparation

Gather necessary tools and parts.
Disconnect the vehicle battery to prevent electrical shock.
Ensure a safe working environment.

2. Check and Replace Fuse

Locate the fuse box (usually under the dashboard or in the engine compartment).
Identify the power window fuse using the diagram on the fuse box cover.
Remove the fuse using a fuse puller or pliers.
Inspect the fuse for continuity; replace if blown with a new fuse of the same amperage.

3. Inspect and Repair Wiring

Remove door panel using a socket set to access wiring and switches.
Visually inspect all wiring for frays or breaks.
Use electrical contact cleaner on connectors and check for proper seating.
Repair or replace damaged wiring as necessary.

4. Replace Power Window Switch

If the switch is faulty, remove it from the door panel.
Disconnect the wiring harness from the switch.
Replace with a new switch and reconnect the wiring harness.
Reassemble the door panel.

5. Test Window Motor

Disconnect the power window motor from the wiring harness.
Use a multimeter to check for voltage at the motor connector while operating the switch.
If no voltage is present, trace back to the switch and inspect for faults.
If voltage is present and the motor does not operate, replace the window motor.