how to troubleshoot Ford Explorer Fifth Generation (2011-2019) power windows not working

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

547 words

Problem Statement

Learn how to troubleshoot and fix power windows not working in Ford Explorer (2011-2019). Step-by-step guide with diagnostic steps and repair instructions.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to prevent shock or short circuits.

Symptoms

•Power window switches do not respond when pressed
•Windows remain fully closed or fully open
•No sound or movement from the window motors
•Other electrical components (like door locks or interior lights) may also malfunction
•Driver's window switch operates other windows inconsistently

Diagnostic Steps

1
Check the vehicle's fuse box for blown fuses related to power windows.
2
Use an OBD-II scanner to check for any error codes that may indicate electrical issues.
3
Inspect the power window switch for physical damage or stuck buttons.
4
Test the window motor by applying direct battery voltage to the motor connector.
5
Inspect wiring and connectors in the door harness for damage or corrosion.
6
Verify the operation of the master window switch in the driver’s door.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Multimeter
•Socket set
•Phillips screwdriver
•Flathead screwdriver
•Fuse puller (optional)

Parts Required

•Power window fuse (if blown)
•New power window switch (if faulty)
•Window motor (if faulty)

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Diagnostic Steps

1
Check the vehicle's fuse box for blown fuses related to power windows.
2
Use an OBD-II scanner to check for any error codes that may indicate electrical issues.
3
Inspect the power window switch for physical damage or stuck buttons.
4
Test the window motor by applying direct battery voltage to the motor connector.
5
Inspect wiring and connectors in the door harness for damage or corrosion.
6
Verify the operation of the master window switch in the driver’s door.

Solution

1. Preparation

Gather tools: multimeter, socket set, Phillips screwdriver, flathead screwdriver, and replacement fuses.
Disconnect the negative battery terminal to ensure safety while working on electrical components.

2. Check and Replace Fuses

Locate the fuse box under the dashboard or in the engine compartment.
Identify the power window fuse using the diagram on the fuse box cover.
Remove the fuse using a fuse puller or pliers.
Inspect the fuse for continuity; replace it if blown with a fuse of the same amperage.

3. Inspect and Replace the Power Window Switch

Remove the door panel using a Phillips screwdriver and flathead screwdriver to pry off clips.
Disconnect the window switch harness from the door panel.
Test the switch with a multimeter to ensure it is functioning correctly.
If defective, replace the switch with a new one and reconnect it.

4. Test and Replace the Window Motor

Remove the inner door panel to access the window motor.
Disconnect the motor's electrical connector.
Use a multimeter to test for voltage at the motor connector when the switch is pressed.
If there is no voltage, trace back to the switch or wiring. If voltage is present, replace the window motor with a new unit.

5. Reassemble the Door Panel

Reconnect any disconnected harnesses and ensure all clips are properly seated.
Reattach the door panel using screws and clips.
Reconnect the negative battery terminal.