how to reset the infotainment system on Ford Explorer Fifth Generation (2011-2019)

Ford Explorer Fifth Generation (2011-2019)

Error Codes

15-30 minutes

Time

easy

Difficulty

medium

Severity

3 min read

421 words

Problem Statement

Learn how to reset the infotainment system in Ford Explorer Fifth Generation (2011-2019). Step-by-step guide to restore functionality and resolve issues.

Affected Component

Electrical

Estimated Time

15-30 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

•Always turn off the vehicle and ensure the key is removed from the ignition before working on the battery.

Symptoms

•Infotainment screen is frozen or unresponsive
•Audio system not functioning properly
•Navigation system displaying errors or incorrect information
•Bluetooth connectivity issues
•Slow response time to touch inputs

Diagnostic Steps

1
Check if the vehicle's battery is disconnected or low, which may affect the infotainment system.
2
Verify that the vehicle is in the 'Run' or 'Accessory' mode to ensure the system is powered.
3
Observe if any other electronic systems in the vehicle are malfunctioning, indicating a possible electrical issue.

Solution

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Socket set

Parts Required

•None specific for the reset process

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Diagnostic Steps

1
Check if the vehicle's battery is disconnected or low, which may affect the infotainment system.
2
Verify that the vehicle is in the 'Run' or 'Accessory' mode to ensure the system is powered.
3
Observe if any other electronic systems in the vehicle are malfunctioning, indicating a possible electrical issue.

Solution

1. Soft Reset

Power Cycle the System:
- Press and hold the "Power" button on the infotainment system for approximately 10 seconds.
- Wait for the system to turn off and then release the button.
- The system should reboot automatically.

2. Hard Reset (if soft reset does not work)

Disconnect Battery:
- Using a socket set, disconnect the negative terminal of the battery.
- Wait for at least 5 minutes to allow any residual power to dissipate.
- Reconnect the negative terminal and ensure it is secured tightly.

3. Factory Reset (if issues persist)

Access Settings:
- Turn on the vehicle and the infotainment system.
- Navigate to "Settings" on the home screen.
Select Factory Reset:
- Scroll through the options and select "General".
- Find and select "Factory Reset" or "Restore Factory Settings".
- Confirm the action when prompted to reset the system to its original settings.