how to fix the rearview camera not working on Ford Explorer Fifth Generation (2011-2019)

Ford Explorer Fifth Generation (2011-2019)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

3 min read

565 words

Problem Statement

Learn how to diagnose and fix the rearview camera not working issue on Ford Explorer (2011-2019). Step-by-step guide with symptoms and solutions.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components to avoid shock or short circuits.

Symptoms

•Rearview camera display is blank or not turning on
•Camera image is distorted or fuzzy
•Check Rear Camera warning message displayed on the dashboard
•Delay or lag in camera response when shifting into reverse
•No sound or alerts from the parking assist system

Diagnostic Steps

1
Inspect the camera lens for any obstructions or damage.
2
Check the vehicle's fuse box for any blown fuses related to the rearview camera system.
3
Use an OBD-II scanner to check for any error codes related to the rearview camera or associated systems.
4
Inspect the wiring harness connected to the rearview camera for any signs of wear or damage.
5
Verify the settings on the infotainment system to ensure that the rearview camera function is enabled.
6
Test the rearview camera voltage and ground connections with a multimeter.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Socket set
•Multimeter
•OBD-II scanner
•Trim removal tools

Parts Required

•Replacement rearview camera (if needed)
•Replacement fuses (if applicable)

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Diagnostic Steps

1
Inspect the camera lens for any obstructions or damage.
2
Check the vehicle's fuse box for any blown fuses related to the rearview camera system.
3
Use an OBD-II scanner to check for any error codes related to the rearview camera or associated systems.
4
Inspect the wiring harness connected to the rearview camera for any signs of wear or damage.
5
Verify the settings on the infotainment system to ensure that the rearview camera function is enabled.
6
Test the rearview camera voltage and ground connections with a multimeter.

Solution

1. Preparation

Gather necessary tools and parts.
Disconnect the vehicle battery to ensure safety during repairs.
Tools Required: Socket set, multimeter, OBD-II scanner, trim removal tools.

2. Inspect and Clean the Camera

Locate the rearview camera mounted on the tailgate.
Use a soft cloth to clean the camera lens. Ensure there is no dirt or moisture obstructing the view.
Check for any cracks or physical damage to the camera housing.

3. Check and Replace Fuses

Open the fuse box and locate the fuse for the rearview camera system.
Remove the fuse and inspect it. If the metal strip is broken, replace it with a new fuse of the same amperage.
Reinstall the fuse and close the fuse box.

4. Repair or Replace Wiring

Inspect the wiring harness connected to the rearview camera for any visible damage or fraying.
If damage is found, repair the wiring with electrical tape or replace the harness if necessary.
Ensure all connections are secure and properly seated.

5. Test Camera Functionality

Reconnect the battery and turn on the vehicle.
Shift the transmission into reverse and check if the rearview camera activates.
If the camera still does not function, it may require replacement.

6. Replace the Rearview Camera (If Necessary)

Remove the rearview camera from its mounting bracket using a socket set.
Disconnect the wiring harness from the camera.
Install the new camera by connecting the wiring harness and securing it in place with the mounting bracket.
Recheck functionality by shifting into reverse.