how to fix the rear seat entertainment system not working in my Ford Explorer Fifth Generation (2011...

Ford Explorer Fifth Generation (2011-2019)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

4 min read

633 words

Problem Statement

Learn how to diagnose and fix the rear seat entertainment system in your Ford Explorer (2011-2019). Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components to prevent short circuits.

Symptoms

•No audio or video playback from the rear screens
•Blank screens or flickering displays
•Remote control not responding
•Inability to switch between sources (DVD, USB, etc.)
•Error message displayed on screens (if applicable)
•Power indicator for the system is off or unresponsive

Diagnostic Steps

1
Check the power supply to the rear entertainment system by inspecting fuses related to the system in the fuse box.
2
Verify the functionality of the remote control by testing it with a new battery or checking for infrared output with a smartphone camera.
3
Inspect the connections and wiring harness behind the rear entertainment unit for any loose or damaged connections.
4
Test the individual components (e.g., DVD player, USB port) to ensure they are functioning correctly when connected directly to the power source.
5
Check for software updates or system resets as per the owner's manual instructions.
6
Scan for any error codes using an OBD-II scanner to identify electronic issues.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Socket set
•Small flathead screwdriver
•Trim removal tool

Parts Required

•Replacement fuse (if necessary)
•Replacement remote control (if malfunctioning)

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Diagnostic Steps

1
Check the power supply to the rear entertainment system by inspecting fuses related to the system in the fuse box.
2
Verify the functionality of the remote control by testing it with a new battery or checking for infrared output with a smartphone camera.
3
Inspect the connections and wiring harness behind the rear entertainment unit for any loose or damaged connections.
4
Test the individual components (e.g., DVD player, USB port) to ensure they are functioning correctly when connected directly to the power source.
5
Check for software updates or system resets as per the owner's manual instructions.
6
Scan for any error codes using an OBD-II scanner to identify electronic issues.

Solution

1. Preparation

Gather tools: OBD-II scanner, multimeter, socket set, small flathead screwdriver, and a replacement fuse if needed.
Ensure the vehicle is parked safely with the ignition off.

2. Inspect Power Supply

Sub-step 1: Locate the fuse box, typically found under the dashboard on the driver’s side or in the engine compartment.
Sub-step 2: Refer to the fuse diagram and check the fuses related to the rear entertainment system (usually marked as "REAR DVD" or similar).
Sub-step 3: If a fuse is blown, replace it with one of the same amperage (usually 10A or 15A).
Sub-step 4: Recheck the system functionality.

3. Test the Remote Control

Sub-step 1: Remove the battery cover from the remote control and replace the batteries with new ones.
Sub-step 2: Use a smartphone camera to check for infrared output; point the remote at the camera and press a button—if the camera shows a light, the remote is functioning.
Sub-step 3: If the remote still doesn’t work, consider replacing it.

4. Inspect Wiring Connections

Sub-step 1: Remove the rear entertainment panel using a small flathead screwdriver or trim tool.
Sub-step 2: Check all wiring harnesses for secure connections; reseat them if loose.
Sub-step 3: Look for any visible damage or frayed wires and repair or replace as necessary.

5. Reset or Update System

Sub-step 1: Refer to the owner's manual for the specific reset procedure for the rear entertainment system.
Sub-step 2: If available, check for software updates via the Ford website or dealership.

6. Test Individual Components

Sub-step 1: Connect each component (DVD player, USB) directly to a power source to ensure they function independently.
Sub-step 2: If components fail, replace them accordingly.