how to fix the rear liftgate on Ford Explorer Fifth Generation (2011-2019) that won't open

Ford Explorer Fifth Generation (2011-2019)

Error Codes

1-3 hours

Time

medium

Difficulty

medium

Severity

4 min read

603 words

Problem Statement

Learn how to diagnose and fix the rear liftgate not opening on Ford Explorer (2011-2019). Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component

Electrical

Estimated Time

1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to prevent shocks.
•Allow the vehicle to cool before working on components that may be hot.

Symptoms

•Rear liftgate does not respond to key fob commands.
•Manual liftgate release button does not work.
•Liftgate warning light may be illuminated on the dashboard.
•Difficulty in opening the liftgate with the physical key.
•Unusual sounds (clicking or grinding) when attempting to open the liftgate.

Diagnostic Steps

1
Check the key fob battery and replace if necessary.
2
Inspect the rear liftgate fuse in the fuse box for any blown fuses.
3
Test the liftgate switch located on the dashboard and in the liftgate for functionality.
4
Use an OBD-II scanner to check for any related error codes.
5
Verify the liftgate latch mechanism for any physical obstructions or damage.
6
Check the wiring harness for any signs of wear, corrosion, or disconnections.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Flathead screwdriver
•Phillips screwdriver
•Multimeter
•Socket set
•Wire stripper

Parts Required

•CR2032 battery (for key fob)
•Liftgate fuse (if blown)
•Liftgate switch (if faulty)
•Liftgate latch mechanism (if damaged)

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Symptoms

•Rear liftgate does not respond to key fob commands.

•Manual liftgate release button does not work.

•Liftgate warning light may be illuminated on the dashboard.

•Difficulty in opening the liftgate with the physical key.

•Unusual sounds (clicking or grinding) when attempting to open the liftgate.

Diagnostic Steps

1
Check the key fob battery and replace if necessary.
2
Inspect the rear liftgate fuse in the fuse box for any blown fuses.
3
Test the liftgate switch located on the dashboard and in the liftgate for functionality.
4
Use an OBD-II scanner to check for any related error codes.
5
Verify the liftgate latch mechanism for any physical obstructions or damage.
6
Check the wiring harness for any signs of wear, corrosion, or disconnections.

Solution

1. Preparation

Tools Required: Flathead screwdriver, Phillips screwdriver, multimeter, socket set, and wire stripper.
Disconnect the vehicle battery to ensure safety while working on electrical components.
Allow the vehicle to cool if the engine was recently running.

2. Inspect and Replace Key Fob Battery

Open the key fob using a flathead screwdriver.
Remove the old battery and replace it with a new CR2032 battery, ensuring the polarity is correct.
Reassemble the key fob and check if the liftgate responds.

3. Check and Replace Liftgate Fuse

Locate the fuse box, usually found under the dashboard or in the engine compartment.
Refer to the vehicle's manual to identify the specific fuse for the liftgate.
Remove the fuse using the fuse puller or pliers, and inspect it for continuity using a multimeter.
If blown, replace it with a fuse of the same amperage.

4. Test Liftgate Switch and Wiring

Access the liftgate switch by removing the trim panel on the liftgate.
Disconnect the switch and use a multimeter to check for continuity when pressed.
If faulty, replace the switch with a new one.
Inspect the wiring harness for any visible damage or disconnections and repair as necessary.

5. Inspect the Liftgate Latch Mechanism

Remove the trim panel on the interior side of the liftgate to access the latch.
Inspect the latch for any obstructions, corrosion, or damage.
Clean the latch mechanism with a lubricant and ensure it moves freely.
If damaged, replace the latch with a new part.