how to fix the rear hatch not opening on my Ford Explorer Fifth Generation (2011-2019)

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

576 words

Problem Statement

Learn how to diagnose and fix the rear hatch not opening on your Ford Explorer (2011-2019). Step-by-step guide with tools and parts required.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components.
•Ensure the vehicle is secure to prevent movement during repairs.

Symptoms

•Rear hatch not responding to key fob or interior switch
•No sound or movement when attempting to open the hatch
•Check engine light illuminated (if related to electrical issues)
•Manual release not functioning
•Possible water damage in the hatch area (if applicable)

Diagnostic Steps

1
Check the key fob battery and replace if necessary.
2
Inspect the interior hatch release switch for any signs of damage or malfunction.
3
Verify the wiring and connections to the hatch's power mechanism.
4
Use an OBD-II scanner to check for any relevant error codes.
5
Test the manual release cable to ensure it is not jammed or broken.
6
Inspect the hatch struts to confirm they are functioning properly and not obstructing movement.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Small flathead screwdriver
•Socket set
•Torque wrench
•Wire strippers
•Electrical tape

Parts Required

•Key fob battery (CR2032)
•Interior hatch release switch
•Manual release cable (if needed)
•Hatch struts (if needed)

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Diagnostic Steps

1
Check the key fob battery and replace if necessary.
2
Inspect the interior hatch release switch for any signs of damage or malfunction.
3
Verify the wiring and connections to the hatch's power mechanism.
4
Use an OBD-II scanner to check for any relevant error codes.
5
Test the manual release cable to ensure it is not jammed or broken.
6
Inspect the hatch struts to confirm they are functioning properly and not obstructing movement.

Solution

1. Preparation

Gather necessary tools and parts.
Disconnect the vehicle battery to avoid electrical shock.
Ensure the vehicle is parked on a flat surface and secured.

2. Inspect and Replace Key Fob Battery

Tools Required: Small flathead screwdriver
Remove the key fob cover using the screwdriver to access the battery.
Replace the old battery with a new one (typically CR2032).
Reassemble the key fob and test the hatch operation.

3. Test and Replace Interior Hatch Release Switch

Tools Required: Multimeter, screwdrivers
Remove the interior panel covering the hatch release switch.
Use a multimeter to check for continuity in the switch.
If defective, replace the switch with a new one and reassemble the panel.

4. Inspect Wiring and Connections

Tools Required: Wire strippers, electrical tape
Check all wiring leading to the hatch mechanism for frays or breaks.
Repair any damaged wires using wire strippers and electrical tape.
Ensure all connectors are secure and free of corrosion.

5. Check Manual Release Mechanism

Inspect the manual release cable from the interior of the vehicle.
If the cable is stuck or broken, replace it with a new one.
Reassemble any panels removed for access.

6. Replace Hatch Struts (if necessary)

Tools Required: Socket set, torque wrench
If the hatch struts are not holding the hatch up, remove the old struts using a socket set.
Install new struts and ensure they are torqued to the manufacturer’s specifications.
Test the hatch operation after replacement.