how to fix Ford Explorer Fifth Generation (2011-2019) tailgate not opening

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

579 words

Problem Statement

Learn how to diagnose and fix the tailgate not opening issue on Ford Explorer (2011-2019). Step-by-step guide with tools and parts required.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the vehicle's battery before working on electrical systems to avoid short circuits.
•Allow the vehicle to cool before working on the tailgate to prevent burns from heated components.

Symptoms

•Tailgate does not respond when the release button is pressed.
•Tailgate does not open with the key fob.
•Tailgate fails to open manually from the inside or outside.
•Warning lights or messages on the dashboard related to the tailgate.
•Tailgate latch audibly clicks but does not release.

Diagnostic Steps

1
Inspect the key fob battery and replace if weak or dead.
2
Check the tailgate release button for physical damage or stuck condition.
3
Scan the vehicle’s computer system for any error codes related to the tailgate or central locking system.
4
Inspect the tailgate wiring harness for any visible damage or disconnections.
5
Test the tailgate latch mechanism for mechanical functionality using manual operation.
6
Verify the status of the tailgate control module and its fuse.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Small Phillips screwdriver
•Replacement battery (usually CR2032)
•Multimeter
•Electrical tape
•Wire connectors
•Socket set
•Torque wrench
•OBD-II scanner

Parts Required

•Replacement key fob battery (CR2032)
•Tailgate latch mechanism (if damaged)

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Diagnostic Steps

1
Inspect the key fob battery and replace if weak or dead.
2
Check the tailgate release button for physical damage or stuck condition.
3
Scan the vehicle’s computer system for any error codes related to the tailgate or central locking system.
4
Inspect the tailgate wiring harness for any visible damage or disconnections.
5
Test the tailgate latch mechanism for mechanical functionality using manual operation.
6
Verify the status of the tailgate control module and its fuse.

Solution

1. Preparation

Gather necessary tools and parts.
Ensure the vehicle is in a safe area with the ignition off before beginning work.

2. Inspect and Replace Key Fob Battery

Tools Required: Small Phillips screwdriver, replacement battery (usually CR2032).
Sub-steps:
1. Use the Phillips screwdriver to open the key fob casing.
2. Remove the old battery carefully and replace it with the new one.
3. Reassemble the key fob and test the tailgate release function.

3. Check and Repair Wiring

Tools Required: Multimeter, electrical tape, wire connectors.
Sub-steps:
1. Access the tailgate wiring harness by removing interior panels if necessary.
2. Use the multimeter to check for continuity in wires leading to the tailgate latch and control module.
3. Repair any damaged wiring by splicing and securing with wire connectors and electrical tape.

4. Test and Replace Tailgate Latch Mechanism

Tools Required: Socket set, torque wrench.
Sub-steps:
1. Remove the interior panel to access the tailgate latch.
2. Disconnect the latch from its electrical connector and the mounting bolts.
3. Inspect the latch for wear or damage; replace if necessary.
4. Install the new latch, tighten bolts to the manufacturer’s specified torque, and reconnect the electrical connector.

5. Reset Tailgate Control Module (If Necessary)

Tools Required: OBD-II scanner (if applicable).
Sub-steps:
1. Connect the OBD-II scanner to the vehicle's diagnostic port.
2. Follow the scanner's instructions to clear any error codes related to the tailgate.
3. Test the tailgate operation after resetting.