how to fix Ford Explorer Fifth Generation (2011-2019) power locks not working

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

550 words

Problem Statement

Learn how to diagnose and fix power locks not working in Ford Explorer (2011-2019). Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to prevent shocks or shorts
•Allow the vehicle to cool before working on components near the engine or exhaust

Symptoms

•Power door locks do not respond when the control switch is pressed
•Key fob fails to lock or unlock doors
•Audible locking sound is absent when attempting to engage locks
•Manual locks function properly when used
•Dashboard lock indicator light does not illuminate

Diagnostic Steps

1
Inspect the key fob battery for charge and replace if necessary
2
Check for blown fuses related to the power door locks using the vehicle's fuse box diagram
3
Scan for any error codes using an OBD-II scanner that may indicate a body control module issue
4
Test the operation of the door lock actuator by applying direct power to the actuator
5
Inspect wiring and connectors for damage or corrosion around the door harness
6
Verify that the door lock switch is functioning properly with a multimeter

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Socket set
•Trim removal tools
•Fuse puller

Parts Required

•Door lock actuator (if faulty)
•Key fob battery (if applicable)
•Replacement fuse (if blown)

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Diagnostic Steps

1
Inspect the key fob battery for charge and replace if necessary
2
Check for blown fuses related to the power door locks using the vehicle's fuse box diagram
3
Scan for any error codes using an OBD-II scanner that may indicate a body control module issue
4
Test the operation of the door lock actuator by applying direct power to the actuator
5
Inspect wiring and connectors for damage or corrosion around the door harness
6
Verify that the door lock switch is functioning properly with a multimeter

Solution

1. Preparation

Gather necessary tools and parts.
Disconnect the battery to ensure electrical safety while working on the vehicle.

2. Inspect and Replace Fuses

Locate the fuse box, typically found under the dashboard or in the engine compartment.
Identify the fuse related to the power locks using the fuse diagram.
Remove the fuse using a fuse puller and inspect it for continuity.
Replace with a new fuse of the same amperage if blown.

3. Replace Key Fob Battery (if applicable)

Open the key fob using a small flat-head screwdriver.
Remove the old battery and replace it with a new one (typically CR2032).
Reassemble the key fob and test functionality.

4. Repair or Replace Door Lock Actuator

Remove the door panel using a socket set and trim removal tools.
Disconnect the wiring harness from the door lock actuator.
Test the actuator with a multimeter or direct power as needed.
If faulty, remove the actuator by unscrewing it from the door assembly.
Install the new actuator by reversing the removal process and reconnecting the wiring harness.

5. Reassemble Door Panel

Reattach the door panel to the door frame.
Ensure all clips and screws are securely fastened.
Reconnect the battery and test the power lock functionality.