how to reset my Tesla Model S Original (2012-2020) infotainment system

Tesla Model S Plaid/Refresh (2021-present)

Error Codes

15-30 minutes

Time

medium

Difficulty

medium

Severity

3 min read

441 words

Problem Statement

Learn how to reset the infotainment system in your Tesla Model S (2012-2020) with this step-by-step guide. Troubleshoot and restore functionality effectively.

Affected Component

Electrical

Estimated Time

15-30 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is in a safe environment when performing resets.
•Do not attempt a hard reset if you are unfamiliar with electrical systems; consult a professional if needed.

Symptoms

•Infotainment screen is frozen or unresponsive
•Navigation system fails to load or update
•Audio system does not function or has intermittent issues
•Bluetooth connectivity problems
•Strange glitches or artifacts on the display

Diagnostic Steps

1
Check if the vehicle is in park mode.
2
Inspect the touchscreen for any visible damage or responsiveness.
3
Verify if other vehicle systems (e.g., climate control) are functioning properly.
4
Ensure the vehicle has enough battery charge to support the infotainment system.
5
Look for any software updates available through the Tesla app or vehicle settings.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Socket wrench

Parts Required

•None

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Diagnostic Steps

1
Check if the vehicle is in park mode.
2
Inspect the touchscreen for any visible damage or responsiveness.
3
Verify if other vehicle systems (e.g., climate control) are functioning properly.
4
Ensure the vehicle has enough battery charge to support the infotainment system.
5
Look for any software updates available through the Tesla app or vehicle settings.

Solution

1. Preparation

Ensure the vehicle is parked and power is stable.
Have a small tool (like a pen) ready to assist with the reset process if needed.

2. Perform a Soft Reset

Locate the two scroll wheels on the steering wheel.
Press and hold both scroll wheels simultaneously for approximately 10 seconds.
Release the scroll wheels when the screen goes black and the Tesla logo appears.
Wait for the infotainment system to reboot, which may take a minute.

3. Perform a Hard Reset (if soft reset fails)

Disconnect the vehicle from any charging source.
Open the front trunk (frunk) and locate the 12V battery.
Disconnect the negative terminal of the 12V battery using a socket wrench.
Wait for at least 2 minutes to ensure all systems are powered down.
Reconnect the negative terminal securely and close the frunk.
Power the vehicle back on and check the infotainment system.