why does the Tesla Model 3 Original (2017-2023) screen go black while driving

Tesla Model 3 Highland (2024-present)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

536 words

Problem Statement

Learn how to diagnose and fix the black screen issue in Tesla Model 3 (2017-2023). Step-by-step guide with diagnostic procedures and repair instructions.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the vehicle's battery before working on electrical systems.
•Ensure the vehicle is in 'Park' before performing any resets.

Symptoms

•Touchscreen display suddenly turns off or goes black
•Occasional flickering before the screen goes black
•Vehicle functionality may be limited (e.g., navigation, media controls)
•Error messages may appear before the screen goes black
•The vehicle continues to operate normally despite the screen issue

Diagnostic Steps

1
Check for any software updates available for the vehicle's firmware.
2
Inspect the vehicle's 12V battery voltage and ensure it is within proper operating range.
3
Use the vehicle's diagnostic tool to scan for error codes related to the infotainment system.
4
Verify the connections of the touchscreen cable and check for any loose or damaged wiring.
5
Perform a soft reset of the touchscreen by holding down the two scroll wheels on the steering wheel.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Multimeter
•Socket set for battery removal
•Trim removal tools
•Screwdriver set
•Torque wrench

Parts Required

•Replacement 12V battery (if needed)
•Replacement touchscreen (if necessary)

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Symptoms

•Touchscreen display suddenly turns off or goes black

•Occasional flickering before the screen goes black

•Vehicle functionality may be limited (e.g., navigation, media controls)

•Error messages may appear before the screen goes black

•The vehicle continues to operate normally despite the screen issue

Diagnostic Steps

1
Check for any software updates available for the vehicle's firmware.
2
Inspect the vehicle's 12V battery voltage and ensure it is within proper operating range.
3
Use the vehicle's diagnostic tool to scan for error codes related to the infotainment system.
4
Verify the connections of the touchscreen cable and check for any loose or damaged wiring.
5
Perform a soft reset of the touchscreen by holding down the two scroll wheels on the steering wheel.

Solution

1. Software Update

Sub-steps:
- Access the vehicle's settings menu.
- Navigate to "Software" to check for updates.
- Follow prompts to download and install any available updates.
Tools Required: None specific for this step.

2. Inspect the 12V Battery

Sub-steps:
- Open the front trunk and locate the 12V battery.
- Use a multimeter to measure the voltage; it should be around 12.6V or higher.
- If voltage is low, consider replacing the 12V battery.
Tools Required: Multimeter, socket set for battery removal.

3. Check Infotainment System Connections

Sub-steps:
- Remove the central console cover to access the touchscreen wiring.
- Inspect the connectors for damage or looseness.
- Re-seat or replace any damaged connectors.
Tools Required: Trim removal tools, screwdriver set.

4. Perform a Touchscreen Reset

Sub-steps:
- Sit in the driver's seat with the vehicle in "Park."
- Press and hold both scroll wheels on the steering wheel until the screen resets (approximately 10 seconds).
Tools Required: None specific for this step.

5. Replace Touchscreen if Necessary

Sub-steps:
- If issues persist after all checks, prepare for touchscreen replacement.
- Disconnect the vehicle's battery before starting.
- Carefully remove the old touchscreen following manufacturer guidelines.
- Install the new touchscreen, ensuring all connectors are secure.
- Reconnect the battery and perform a software reset.
Tools Required: Screwdriver set, trim removal tools, torque wrench.