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how to reset the infotainment system in my Tesla Model 3 Highland (2024-present) - Tesla Model 3
Home/Cars/Tesla/Model 3/Highland (2024-present)/how to reset the infotainment system in my Tesla Model 3 Highland (2024-present)

how to reset the infotainment system in my Tesla Model 3 Highland (2024-present)

Tesla Model 3 Highland (2024-present)

Error Codes
10-15 minutes
Time
easy
Difficulty
medium
Severity
Navigation
ProblemSymptomsDiagnosisSolution
ProblemSymptomsDiagnosisSolution
3 min read
465 words

Problem Statement

Learn how to reset the infotainment system in your Tesla Model 3 Highland (2024-present). Step-by-step instructions for soft and hard resets.

Affected Component
Electrical
Estimated Time
10-15 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

  • •Ensure the vehicle is in Park before performing resets.
  • •If disconnecting the 12V battery, avoid shorting terminals and ensure safety practices are followed.

Symptoms

  • •Infotainment system is unresponsive
  • •Touchscreen displaying glitches or freezing
  • •Features not functioning as intended (e.g., navigation, media)
  • •Software updates not applying
  • •Bluetooth connectivity issues

Diagnostic Steps

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Solution

Verification

After completing the repair, verify that the issue has been resolved:

  • ✓Test the affected component to ensure it functions correctly
  • ✓Check for any error codes or warning lights
  • ✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • •Parts Required:**
  • •None required for resetting the infotainment system.
  • •Estimated Repair Time:** 10-15 minutes for soft reset; up to 30 minutes for hard reset.
  • •Safety Warnings:**
  • •Ensure the vehicle is in Park before performing resets.

Parts Required

  • •None required for resetting the infotainment system.

Additional Information

Affected Component
Electrical
Estimated Time
10-15 minutes
Difficulty
easy
Severity
medium
Tools Required
5 items
Parts Required
1 item

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Solution
1. Soft Reset
  1. Preparation

    • Ensure the vehicle is in Park mode.
    • Have the vehicle’s key fob or phone key ready.
  2. Perform the Reset

    • Press and hold both scroll wheels on the steering wheel simultaneously.
    • Keep holding the scroll wheels until the touchscreen goes black and the Tesla logo appears. This usually takes about 10-15 seconds.
    • Release the scroll wheels once the logo appears, and wait for the system to reboot.
2. Hard Reset (if Soft Reset fails)
  1. Preparation

    • Confirm the vehicle is in Park.
    • Make sure the vehicle’s battery is adequately charged.
  2. Perform Hard Reset

    • Disconnect the vehicle's 12V battery. This may require accessing the trunk or under-hood area, depending on the battery layout.
    • Wait for approximately 5-10 minutes to ensure all systems fully power down.
    • Reconnect the 12V battery, ensuring all connections are secure.
    • Start the vehicle and allow the infotainment system to boot up.