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how to troubleshoot the infotainment system on Ford F-150 13th Generation (2015-2020) - Ford F-150
Home/Cars/Ford/F-150/13th Generation (2015-2020)/how to troubleshoot the infotainment system on Ford F-150 13th Generation (2015-2020)

how to troubleshoot the infotainment system on Ford F-150 13th Generation (2015-2020)

Ford F-150 13th Generation (2015-2020)

Error Codes
1-2 hours
Time
medium
Difficulty
medium
Severity
Navigation
ProblemSymptomsDiagnosisSolution
ProblemSymptomsDiagnosisSolution
3 min read
532 words

Problem Statement

Learn how to troubleshoot and fix infotainment system issues in Ford F-150 (2015-2020). Step-by-step guide with diagnostic procedures and repair instructions.

Affected Component
Electrical
Estimated Time
1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

  • •Disconnect the battery before working on electrical components.
  • •Allow the vehicle to cool before accessing any components.

Symptoms

  • •Touchscreen is unresponsive
  • •Bluetooth connection issues with mobile devices
  • •Navigation not functioning or displaying incorrect maps
  • •No audio output from speakers
  • •System freezes or crashes intermittently
  • •Error messages displayed on the screen

Diagnostic Steps

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

  • ✓Test the affected component to ensure it functions correctly
  • ✓Check for any error codes or warning lights
  • ✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • •Multimeter
  • •Screwdriver set
  • •USB flash drive

Parts Required

  • •Replacement fuse (if applicable)

Additional Information

Affected Component
Electrical
Estimated Time
1-2 hours
Difficulty
medium
Severity
medium
Tools Required
3 items
Parts Required
1 item

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Solution
1. Preparation
  • Gather necessary tools and parts.
  • Ensure the vehicle is parked safely with the ignition off.
  • Disconnect the negative battery terminal to prevent electrical shorts.
2. Check Battery Voltage
  • Use a multimeter to measure the battery voltage.
  • If the voltage is low, recharge or replace the battery as necessary.
3. Inspect Fuses
  • Locate the fuse box (usually under the dashboard or in the engine bay).
  • Identify and remove the fuse related to the infotainment system (refer to the owner’s manual).
  • Inspect the fuse for continuity; replace it if blown.
4. Perform Hard Reset
  • Reconnect the negative battery terminal after a 10-minute wait.
  • Start the vehicle and check if the system reboots properly.
5. Update Software
  • Download the latest software update from the Ford website onto a USB flash drive.
  • Insert the USB into the infotainment system's USB port and follow on-screen prompts to install the update.
6. Check Bluetooth Settings
  • On the vehicle's infotainment system, go to the Bluetooth settings menu.
  • Remove any paired devices and re-pair your mobile device.
  • Ensure Bluetooth is enabled on your mobile device.
7. Inspect Wiring Connections
  • Remove the infotainment unit from the dashboard carefully.
  • Check all harness connectors for secure fit and signs of wear or damage.
  • Reconnect any loose cables and ensure connections are secure.