how to troubleshoot power windows not working on Ford Explorer Sixth Generation (2020-present)

Ford Explorer Sixth Generation (2020-present)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

565 words

Problem Statement

Learn how to troubleshoot and fix power windows not working on Ford Explorer Sixth Generation (2020-present). Step-by-step guide with diagnostic steps and solutions.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to prevent short circuits.
•Allow the vehicle's electrical system to discharge before handling components.

Symptoms

•Power window switches are unresponsive
•No motor noise when activating window switches
•Windows stuck in the up or down position
•Possible blown fuse related to power windows
•Illuminated window control lights on the dashboard

Diagnostic Steps

1
Inspect the power window fuse using the vehicle's fuse box diagram.
2
Use an OBD-II scanner to check for any relevant error codes.
3
Test the power window switch for continuity with a multimeter.
4
Check the wiring harness for any visible damage or loose connections.
5
Inspect the power window motor for signs of failure or obstruction.
6
Verify the battery voltage to ensure the battery is functioning properly.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Trim removal tool
•Screwdriver set
•Pliers
•Fuse puller

Parts Required

•Power window fuse (if blown)
•Power window switch (if faulty)
•Power window motor (if defective)

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Diagnostic Steps

1
Inspect the power window fuse using the vehicle's fuse box diagram.
2
Use an OBD-II scanner to check for any relevant error codes.
3
Test the power window switch for continuity with a multimeter.
4
Check the wiring harness for any visible damage or loose connections.
5
Inspect the power window motor for signs of failure or obstruction.
6
Verify the battery voltage to ensure the battery is functioning properly.

Solution

1. Preparation

Gather tools and parts needed for the repair.
Disconnect the negative battery terminal to ensure safety while working on electrical components.

2. Inspect and Replace Fuse

Locate the fuse box, typically under the dashboard or in the engine compartment.
Identify the power window fuse using the fuse box diagram.
Remove the fuse with a fuse puller or pliers.
Inspect the fuse; if it is blown, replace it with a new fuse of the same amperage rating.

3. Test and Replace Power Window Switch

Remove the door panel to access the window switch.
- Use a trim removal tool to gently pry off the panel clips.
- Unscrew any screws securing the panel in place.
Disconnect the electrical connector from the switch.
Use a multimeter to test the switch for continuity.
If the switch is faulty, replace it with a new one, ensuring proper connections.

4. Inspect and Replace Power Window Motor

With the door panel still removed, locate the power window motor.
Disconnect the wiring harness from the motor.
Test the motor with a direct battery connection to see if it operates.
If the motor does not work, remove it by unscrewing the mounting bolts.
Install the new motor and reconnect the wiring harness.

5. Reassemble Door Panel

Reattach the door panel by aligning it properly and pressing it back into place.
Ensure all clips and screws are securely fastened.
Reconnect the negative battery terminal.

Tools Required:

OBD-II scanner
Multimeter
Trim removal tool
Screwdriver set
Pliers
Fuse puller

Parts Required:

Power window fuse (if blown)
Power window switch (if faulty)
Power window motor (if defective)

Estimated Repair Time: 2-4 hours

Safety Warnings:

Disconnect the battery before working on electrical systems to prevent short circuits.
Allow the vehicle's electrical system to discharge before handling components.