how to fix my Ford Explorer's rear view camera not working

Ford Explorer Fifth Generation (2011-2019)

Error Codes

1-3 hours

Time

medium

Difficulty

medium

Severity

3 min read

532 words

Problem Statement

Learn how to diagnose and fix the rear view camera not working issue in Ford Explorer. Step-by-step guide with diagnostic procedures and repair instructions.

Affected Component

Electrical

Estimated Time

1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components to avoid shock.

Symptoms

•No image displayed on the infotainment screen when in reverse
•Error message indicating camera malfunction on the display
•Flickering or distorted image when attempting to engage the camera
•No sound or alert from parking assist features
•Check camera system warning light illuminated on the dashboard

Diagnostic Steps

1
Inspect the rear view camera for physical damage or obstructions.
2
Check the camera harness and connector for loose connections or corrosion.
3
Use an OBD-II scanner to check for any diagnostic trouble codes related to the camera system.
4
Test the camera voltage using a multimeter to ensure it is receiving power.
5
Verify the infotainment system settings are correctly configured to display the rear view camera.
6
Check for blown fuses related to the camera and the infotainment system.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Socket set
•Screwdriver set
•Wire crimping tool

Parts Required

•Rear view camera (if damaged)
•Wiring harness (if damaged)
•Replacement fuses (if blown)

Related Faults

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Symptoms

•No image displayed on the infotainment screen when in reverse

•Error message indicating camera malfunction on the display

•Flickering or distorted image when attempting to engage the camera

•No sound or alert from parking assist features

•Check camera system warning light illuminated on the dashboard

Diagnostic Steps

1
Inspect the rear view camera for physical damage or obstructions.
2
Check the camera harness and connector for loose connections or corrosion.
3
Use an OBD-II scanner to check for any diagnostic trouble codes related to the camera system.
4
Test the camera voltage using a multimeter to ensure it is receiving power.
5
Verify the infotainment system settings are correctly configured to display the rear view camera.
6
Check for blown fuses related to the camera and the infotainment system.

Solution

1. Preparation

Gather tools and parts needed for the repair.
Disconnect the negative battery terminal to prevent electrical shock.
Ensure the vehicle is parked on a level surface and the ignition is off.

2. Inspect and Clean Camera

Locate the rear view camera, typically mounted above the license plate.
Remove any debris or dirt covering the camera lens.
If the camera is damaged, replace it with a new unit.

3. Check and Secure Wiring

Follow the wiring harness from the camera to the connector.
Inspect for any signs of wear, fraying, or damage.
If connections are loose, reseat the connectors and apply dielectric grease to prevent corrosion.
Replace the wiring harness if significant damage is found.

4. Test Camera Functionality

Reconnect the camera and harness.
Reconnect the negative battery terminal.
With the vehicle in reverse, check the infotainment display for the camera image.
If no image appears, use a multimeter to test for voltage at the camera connector (should be approximately 12 volts).

5. Fuse Replacement (if necessary)

Locate the fuse box (consult the owner’s manual for location).
Identify the fuse associated with the rear view camera system.
Remove the fuse and inspect it; replace with the same amperage if blown.