how do I reset the infotainment screen on my Ford Explorer

Ford Explorer Fifth Generation (2011-2019)

Error Codes

30 minutes to 1 hour

Time

medium

Difficulty

medium

Severity

3 min read

440 words

Problem Statement

Learn how to reset the unresponsive infotainment screen on your Ford Explorer. Step-by-step instructions for soft and hard resets.

Affected Component

Electrical

Estimated Time

30 minutes to 1 hour

⚠️ Safety Warnings

Important safety information - read before proceeding

•Always disconnect the battery before working on electrical components to avoid short circuits or shock.

Symptoms

•Infotainment screen is frozen or not responding
•System error messages displayed on the screen
•Bluetooth connectivity issues
•Navigation system malfunctioning
•Audio system not functioning properly

Diagnostic Steps

1
Check the vehicle's user manual for specific reset instructions related to the infotainment system.
2
Ensure the vehicle is in 'Run' mode (engine on or accessory mode) before attempting the reset.
3
Look for a physical reset button on the unit (if applicable) or check for a software reset option in the settings menu.
4
Disconnect the vehicle battery to reset the electrical system, if a software reset is not successful.
5
Verify if there are any software updates available for the infotainment system.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Socket wrench set
•USB drive (for software updates)

Parts Required

•None, unless battery terminal hardware is damaged.

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Diagnostic Steps

1
Check the vehicle's user manual for specific reset instructions related to the infotainment system.
2
Ensure the vehicle is in 'Run' mode (engine on or accessory mode) before attempting the reset.
3
Look for a physical reset button on the unit (if applicable) or check for a software reset option in the settings menu.
4
Disconnect the vehicle battery to reset the electrical system, if a software reset is not successful.
5
Verify if there are any software updates available for the infotainment system.

Solution

1. Soft Reset

Locate the Reset Option: Access the settings menu on the infotainment screen.
Navigate to Settings: Use the touchscreen or physical buttons to select "Settings."
Select System Reset: Look for an option labeled "System," "Reset," or "Factory Reset."
Confirm Reset: Follow the prompts to confirm the reset action.

2. Hard Reset

Preparation: Ensure the vehicle is in "Run" mode and all accessories are turned off.
Disconnect Battery:
- Use a socket wrench to remove the negative terminal from the battery.
- Wait for at least 5-10 minutes to ensure the system fully resets.
Reconnect Battery: Reattach the negative terminal and tighten securely.
Start Vehicle: Turn on the ignition to power up the infotainment system.

3. Update Software (if necessary)

Check for Updates: Visit the Ford website or use the FordPass app to check for available software updates for your infotainment system.
Download Update: Follow the instructions to download and install the update using a USB drive or directly via the system if connected to Wi-Fi.